Nurse Manager

JOB SUMMARY

The Manager - Nurse at North Mississippi Health Services, in the Nursing Services department, plays a crucial role in coordinating staff development and management, performance improvement, resource asset management, and effective communication. They are responsible for maintaining a positive patient and family-centered care environment, complying with regulatory requirements, and managing budgets while ensuring adequate staffing levels to meet patient care needs. As a manager of people, this role is responsible for supervising a team and optimizing operations within a designated department or area, ensuring productivity and effective team management. |

JOB FUNCTIONS

| | --- |

Staff Development and Management:

• Assists and supports in all human resources functions for nursing service including onboarding, termination, and disciplinary action; maintains appropriate documentation and ensures compliance with all NMHS policies and requirements.
• Ensures that staffing levels and coverage are adequate to meet patient care and regulatory requirements.
• Assumes managerial duties for performance evaluations and maintains systems to provide regular feedback and evaluation for employees; i.e. 90-day performance evaluations, mid-year coaching sessions/evaluations, and year-end performance evaluations.
• Works closely with nursing leadership and ancillary departments to maintain a positive patient and family-centered care environment within NMHS and its affiliates.
• Assists the Director of Nursing and Chief Nursing Officer with developing and implementing staff training and development programs to meet continuing education and contractual requirements and to further knowledge of medical care and working in a team environment.
• Organizes and manages nursing service activities of the unit in compliance with the medical plan of care, regulatory, and accrediting agency standards.
• Works alongside clinical nurse educators to coordinate and schedule educational classes and other training needs related to staff development.
• 24-Hour accountability for supervising and evaluating work performance in terms of patient care, unit relations, and efficiency of service; making decisions that require expert clinical judgment. Performance Improvement.
• Assesses results of Performance Improvement indicators.

Develops and implements programs based on this data to improve quality of care. Performs chart audits and meets individually to coach the employee on the needed areas for improvement and continuously monitors staff.

Resource Asset:

• Acts as a liaison between staff and other disciplines to assist in problem solving and transferring information to improve patient care.

Acts as a clinical resource for staff in assigned areas. Prepares short and long-term planning and programs to address and identify needs. Acts as a vital resource on multiple decision making committees.

Communication:

• Creates and maintains good rapport within Nursing Services, ancillary departments, affiliates and other health services.

Maintains communication with multi-disciplinary team members to provide holistic care to patient. Maintains availability to staff even after typical work hours and is available as needed 24 hours/day.

Records:

• Maintains and reviews educational records of assigned floor employees; to include orientation competency, initial competencies, annual review, and certifications.

Research:

• Specify problems/situations which require the incumbent to perform the steps of research which include: Identify the problem/question; find background information about problem; consult peers/brainstorm about issue; identify relevant, reputable sources of best-practice; brainstorm with peers to evaluate findings; write/publish findings; cite sources so others may follow research.
• Identifies deviations from current best practices in the patient care area.
• Follow-ups with care provider-identified problems in patient-practices.
• Assists care providers with developing and implementing change in best-practices.
• Presents research findings to key participants for required approval.
• Disseminates research findings to all personnel to provide a basis for proposed change.

Customer Relations/Satisfaction:

• Projects a caring, friendly and helpful image to patients and customers. Performs leader rounding to improve on patient satisfaction and follow up with customer concerns.
• Assures that patient experience goals, clinical goals, and quality standards are met.
• Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, families, and caregivers.
• Acts as a liaison for the unit and monitors patient satisfaction scores and implements plans for improvement.

Self-Development:

• Utilizes resources to stay informed of changing trends in nursing practice as well as evidence-based nursing practices.

Participates in the servant leadership curriculum. Attends conferences, classes, webinars, and computer-based learning to keep current and learn new healthcare strategies.

Regulatory Knowledge:

• Complies with regulatory and accrediting agency requirements.

Promotes constant survey-readiness through interdisciplinary rounding and participation in accreditation surveys.

Productivity/Budget:

• Prepares, maintains, and operates nursing unit within budgetary allowances.
• Maintains nursing supplies inventory by studying usage reports, identifying trends, anticipating needed supplies, approving requisitions and cost allocations.
• Develops and administers a budget, leads cost efficient and effective operations, creates plan of correction for any operating expenses that deviate from budgetary allowance.
• Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Staffing:

• Monitors patient volumes and flexes staffing according to the unit's staffing matrix by maintaining a departmental spreadsheet to ensure appropriate utilization of nursing staff resources.
• Daily monitoring of productivity to ensure needs are within budgetary guidelines.
• Creates and maintains a unit schedule that assures adequate staffing for patient volumes which promotes safe and effective patient care.
• Works in conjunction with nursing supervisors and other nurse managers to ensure appropriate staffing coverage is in place for all nursing departments while following budgetary guidelines to decrease overtime and increase productivity. Clinical Practice.
• Maintains nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Assures quality of care by developing and interpreting hospital and nursing department's mission and vision and standards of care; enforcing and adhering to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments.
• Assures that nursing and ancillary staff practice within their individual scopes of practice.
• Implements and conducts regular meetings with staff to ensure full understanding and compliance for all NMHS policies and procedures.
• Organizes services and systems necessary for the multidisciplinary approach throughout the continuum of care; assume responsibility for the clinical and financial performance of the assigned unit.

QUALIFICATIONS

Education Education Level Education Details Required/Preferred Bachelor's DegreeNursingRequired Or Master's DegreeNursingPreferred Licenses and Certifications Licenses and Certifications Licenses and Certifications Details Time Frame Required/ Preferred RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon HireRequiredAnd Work Experience Number of Years Work Experience Details Required/ Preferred Must have prior knowledge and experience in area of supervision (3-5 years )Preferred Knowledge Skills and Abilities Knowledge, Skills, Abilities Required/Preferred Proficiency Knowledge of general nursing principles and NMHS practices and policies.

RequiredN/AAbility to work with computers; extensive verbal, written, and oral communication skills, including strong organizational detail and interpersonal skills.

RequiredN/AAbility to develop policy and procedures, skills checklist, and development of competencies.

RequiredN/AMust maintain department requirements for continuing education and any specific unit requirements to provide care for pediatric, adolescent, adult, and geriatric patients.

RequiredN/AKnowledge of current literature in the field of nursing and hospital administration, along with training and supervisory techniques.

RequiredN/ASupervises and evaluates work performance.

RequiredN/ADirects and implements nursing plan of care.

RequiredN/AAccepts responsibility for Pay-for-Performance and ongoing Performance/Quality Improvement processes at the unit level.

RequiredN/AAttends meetings to discuss operational, quality, and safety needs of the unit.

RequiredN/AServes on committees as appointed.

RequiredN/AEvaluates, assesses effectiveness of educational programs and competencies.

RequiredN/APrioritizes/delegates/evaluates work assignments.

RequiredN/AAnticipates resources needed.

RequiredN/AAssimilates data and reports appropriately.

RequiredN/AOrients licensed employees (service line) to the unit and employee guidelines.

RequiredN/AOversees the daily workflow, staffing, orientation, training, and developing of employees within the department.

RequiredN/ACompletes patient care requirements by scheduling and assigning nursing staff and following up on work results.

RequiredN/AMaintains nursing staff job results by coaching, counseling, and disciplining employees as indicated; planning, monitoring, and appraising job results.

RequiredN/APromotes patient independence by establishing patient care goals, teaching and counseling patients, families, and caregivers, and reinforcing their understanding of disease, medications, and self-care skills.

RequiredN/AResolves patient needs by utilizing multidisciplinary team strategies, including but not limited to, daily care planning huddles at the unit level.

RequiredN/AMaintains a cooperative relationship among healthcare teams by communicating information, responding to requests, building rapport, and participating in team problem solving methods.

RequiredN/AContributes to team effort by communication results and identifying opportunities for improvement.

RequiredN/AServes as a liaison between staff and other ancillary departments in the facility.

RequiredN/AReadily available as a clinical resource to clinical staff on a consistent basis, ancillary departments, affiliates, and other health services.

RequiredN/ADemonstrates effective communication skills within a group and individually.

RequiredN/ADemonstrates effective interpersonal skills to customers/co-workers, and in all aspects of patient care and job performance.

RequiredN/ADemonstrates ability to work effectively with men and women of diverse races, ethnicities, ages, and sexual orientation in a multicultural environment.

RequiredN/AParticipates in routine contact with physicians, ancillary personnel, other nursing personnel, patients, families, and visitors.

RequiredN/ADisplays passion and optimism, inspire respect and trust, and provide inspiration to peers and subordinates.

RequiredN/AApproaches others in a tactful manner and treats others with respect and consideration.

RequiredN/AFollows through on commitments, accepts responsibility for personal actions, and adapts well to change.

RequiredN/APromotes and supports a collaborative team approach in providing family and patient-centered care for all customers.

RequiredN/ADemonstrates ability to handle difficult situations involving patients, physicians, and others in a professional manner.

Required

N/A SCOPE

Freedom To Act:

Problem Solving:

Impact:

Financial Responsibility:

Sales Revenue Target Responsibility:

Approval Responsibility:

P & L Responsibility:

Assets Controlled:

• Controllable Expenses (e.g., Payroll and other budgeted items):

Total Financial Responsibility:

Budget Responsibility

Primary Budget Responsibility:

Shared Budget Responsibility:

_We believe a career is more than just a career - it's a calling. Our teammates' \"True North\" is what calls them to health care; it's their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love._ #NMHSConnections