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Automion Support Specialist Judicial Branch U.S. Courts New York Eastern Probion Summary The United Stes Probion Department for the Eastern District of New York is accepting applicions for an Automion Support Specialist. Responsibilities as the Automion Support Specialist include providing automion and helpdesk support for Probion staff and providing technical support in installing and configuring computer hardware and software programs. The incumbent performs routine to moderely complex troubleshooting for hardware and software systems. The ideal candide must have Learn more about this agency Summary The United Stes Probion Department for the Eastern District of New York is accepting applicions for an Automion Support Specialist. Responsibilities as the Automion Support Specialist include providing automion and helpdesk support for Probion staff and providing technical support in installing and configuring computer hardware and software programs. The incumbent performs routine to moderely complex troubleshooting for hardware and software systems. The ideal candide must have Learn more about this agency Overview Help Accepting applicions Posted this month • Apply by 04/23/27 Due by 11:59 p.m. ET on April 23, 2027 Locion Brooklyn, NY No mching locions found. Work site options Telework eligible Yes—as determined by the agency policy. Remote job No Relocion expenses reimbursed No Salary $58,169 - $94,588 per year Pay scale & grade CL 25 Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position. Appointment type Permanent Occupions and job series 0301 Miscellaneous Administrion And Program Supervisory stus No Federal service type This job is in the Excepted Service Represented by a union No Drug test No Security clearance Sensitive Compartmented Informion Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number
DE-12945222-26-AB
Control number 867541900 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Duties Help Provide informion and assistance to court staff via the IT helpdesk. Troubleshoot and provide guidance on technical program problems which can be completed over the telephone. Assist with web access issues. Provide informion and assistance to users on applicions such as word processing and da entry. Act as a technical expert in solving more complex system problems. Provide in-person trouble-shooting assistance with non-routine or more compliced issues which cannot be resolved via telephone. Customize programs for local needs. Prepare and maintain documention on local programs, creing user che-sheets or forms, as applicable. Provide end-user training. Cree user accounts and maintain associed documention. Perform automed tasks, including installing, troubleshooting, repairing, and configuring hardware and software. Test and evalue new hardware and software prior to installion. Provide day-to-day systems backups and verify the validity of da. Maintain an up-to-de computer reled inventory, in accordance with policies and regulions. Provide input and recommendions regarding IT reled projects. Assist with office moves, reconnecting equipment in new locions. Perform other duties as assigned. Requirements Help Conditions of employment As a condition of employment, the selected candide must successfully complete a ten-year background investigion, and every five years thereafter subject to an upded investigion similar to the initial one. The investigion includes an FBI fingerprint check, as the position involves handling of confidential or highly sensitive informion. The selected candide may be appointed provisionally, and retention will depend upon favorable suitability determinion of the background investigion. Qualificions To qualify for this position the entrance level, you must possess one year of specialized experience. Specialized experience is defined as progressively responsible clerical or administrive experience th is in, or closely reled to, the work of the position and which has demonstred the knowledge, skills, and abilities to perform the position's duties successfully and involves the routine use of automed software and keyboarding for word processing, da entry and report generion. Experience providing technical support to end users in a help desk or desktop support environment. Experience troubleshooting Windows desktop opering systems and common enterprise applicions. Familiarity with Microsoft Office / Microsoft 365 applicions. Experience installing and configuring computer hardware, printers, and peripheral devices. Basic understanding of network connectivity, VPN access, and wireless networking. Experience supporting audio/video conferencing systems, including troubleshooting and providing user guidance. Experience using ticketing systems to log, track, and resolve service requests. Strong customer service and communicion skills. Ability to troubleshoot and resolve technical issues in a timely and professional manner. This position requires occasional travel between both of our offices loced in Brooklyn, New York and Central Islip, New York; therefore a valid driver's license is required. Candides must be able to lift and move items weighing up to fifty (50) pounds. Educion Bachelor's degree in Informion Technology, Computer Science or a closely reled field. IT certificions such as CompTIA A+, Security+ Network+, or Microsoft certificions. Experience supporting Windows 11 in an enterprise environment. Familiarity with Active Directory, including password resets and basic user account management. Experience supporting mobile devices, including smartphones and tablets. Knowledge of remote support tools and desktop management plforms. Additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help Judiciary employees serve under "Excepted Appointment" and are considered " will" employees. Federal Government Civil Service classificions or regulions do not apply. Judicial employees are entitled to the same benefits as other Federal Government employes, which include but are not limited to: Paid Annual Leave Paid Sick Leave 11 Paid Holidays Health Insurance Dental and Vision Insurance Life Insurance Retirement Benefits Thrift Savings Plan (TSP) Flexible Spending Accounts Pre-Tax Benefit Programs How you evalued You evalued for this job based on how well you meet the qualificions above. Due to the volume of applicions received, the United Stes Probion Department will only communice with those individuals who selected for the writing skills assessment and/or interviewed for open positions. Benefits Help Judiciary employees serve under "Excepted Appointment" and are considered " will" employees. Federal Government Civil Service classificions or regulions do not apply. Judicial employees are entitled to the same benefits as other Federal Government employes, which include but are not limited to: Paid Annual Leave Paid Sick Leave 11 Paid Holidays Health Insurance Dental and Vision Insurance Life Insurance Retirement Benefits Thrift Savings Plan (TSP) Flexible Spending Accounts Pre-Tax Benefit Programs Required documents Required Documents Help Letter of interest, which indices your knowledge, skills, and experience as they rele to this position (Include vacancy announcement number) Resume Completed Federal Judiciary Branch Applicion for Employment - AO78 How to Apply Help Applicants must submit a complete applicion packet to include all the required documents listed below in one PDF document : Letter of interest, which indices your knowledge, skills, and experience as they rele to this position (Include vacancy announcement number) Resume Completed Federal Judiciary Branch Applicion for Employment - AO78 Qualified applicants should upload their documents using our HR Employment Applicion System loced : HR Employment Applicion System Agency contact informion Human Resources NYEP_Human_Resources@nyep.uscourts.gov Address US Courts, New York Eastern Probion 27 Johnson Street Brooklyn, NY 11201 US Next steps Due to the volume of applicions received, the United Stes Probion Department will only communice with those individuals who selected for the writing skills assessment and/or interviewed for open positions. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help Letter of interest, which indices your knowledge, skills, and experience as they rele to this position (Include vacancy announcement number) Resume Completed Federal Judiciary Branch Applicion for Employment - AO78 How to Apply Help Applicants must submit a complete applicion packet to include all the required documents listed below in one PDF document : Letter of interest, which indices your knowledge, skills, and experience as they rele to this position (Include vacancy announcement number) Resume Completed Federal Judiciary Branch Applicion for Employment - AO78 Qualified applicants should upload their documents using our HR Employment Applicion System loced : HR Employment Applicion System Expand Hide how to apply Agency contact informion Human Resources NYEP_Human_Resources@nyep.uscourts.gov Address US Courts, New York Eastern Probion 27 Johnson Street Brooklyn, NY 11201 US Next steps Due to the volume of applicions received, the United Stes Probion Department will only communice with those individuals who selected for the writing skills assessment and/or interviewed for open positions. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Posted this month • Apply by 04/23/27 Due by 11:59 p.m. ET on April 23, 2027 Locion Brooklyn, NY No mching locions found. Work site options Telework eligible Yes—as determined by the agency policy. Remote job No Relocion expenses reimbursed No Salary $58,169 - $94,588 per year Pay scale & grade CL 25 Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position. Appointment type Permanent Occupions and job series Supervisory stus No Federal service type This job is in the Excepted Service Represented by a union No Drug test No Security clearance Sensitive Compartmented Informion Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number
