Office Admin and Customer Service Supervisor

Office Admin and Customer Service Supervisor Toledo, OR 97391 $55,000

• $75,000 a year
• Full-time $55,000
• $75,000 a year

•

Full-time Hiring Company :

Dahl Companies Job:

Office Admin & Customer Service Supervisor Contact :

Audrey Carkhuff at resume@dahldisposalservice.com or (541) 264-2243

Duration:

Full Time Location:

5441 West HWY 20 Toledo, Oregon 97391, 235 SW Dahl Ave, Waldport, OR 97394, and 380 NW 1st Street, Toledo, OR 97391

Job Description:

The Dahl companies are a fast-growing, family-owned company that was founded in 1964. We provide solid waste collection, disposal and transfer services in East and South Lincoln County, Oregon. We also operate landscape supplies and storage unit companies in these areas. In addition, we provide support to our sister company, Table Mountain Forestry, which builds and maintains logging roads, site excavation and prep, mobile rock crushing and related services. Currently we are looking for a skilled Admin & Customer Service Supervisor to join our team. Do you take satisfaction in working hard, getting the job done, and learning something new? Do you have the big-picture vision to see a well-paying role as only the first step in a series of jobs within a company that quickly increases in responsibility and compensation? If you bring high character and ambition, we will welcome you into a noble, long-term career and support you to grow within this team. With appropriate knowledge and training you will work with the Admin Manager and function as the liaison between Dahl Companies and our customers to deliver the highest level of Customer Service. Position Summary The Office Admin & Customer Service Supervisor is responsible for overseeing customer service representatives (CSRs) and scale house attendants supporting multiple companies, with a focus on staff management, customer experience, billing accuracy, and administrative efficiency. This role ensures seamless coordination between customer service, accounting, and operational systems while demonstrating a proactive, solution-based approach to problem solving, process improvement, and organizational effectiveness. Key Responsibilities 1. Leadership & Staff Supervision Manage staffing, scheduling, and workforce allocation across multiple groups Provide coverage for CSR/scale operations as needed Foster a positive work environment and ensure high levels of employee satisfaction 2. Customer Service Management Oversee customer service operations across all companies Ensure consistent, high-quality customer experience Resolve escalated customer issues in a timely and professional manner Partner with CSRs to address mid-level customer concerns Monitor and maintain strong customer satisfaction levels. Track customer service stats and incorporate into monthly Vital Factors reporting to upper management 3. Accounting, Billing & Reporting Oversight Oversee billing processes across multiple entities to ensure accuracy, timeliness, and efficiency Manage accounts receivable (A/R) and ensure proper follow-up and reconciliation Balance billing and A/R accounts regularly Work with Community Relations & Admin Manager to develop, prepare, and maintain monthly reporting files Collaborate with accounting to submit accurate monthly data for financial reporting. Ensure all billing rates are properly approved and maintained within systems Backup administrative billing and cash application as needed to fill scheduling gaps across all companies 4. Systems & Process Management Oversee and maintain multiple databases and industry-specific software systems. Help support team with system questions as first line of defense before issues are escalated to third party IT support group Ensure systems are functioning properly, integrated, and aligned with operational needs Train new staff in the use of software systems and related technology Coordinate training opportunities with staff as software is updated, new platforms are implemented, and company policies & best practices are rolled out Lead software implementation and system improvement initiatives as required Develop, document, and maintain standard operating procedures for billing and reporting 5. Administrative & Operational Support Develop and maintain company policies and procedures Manage documentation and administrative processes Lead and participate in cross-functional meetings Manage and execute special projects as needed 6. Continuous Improvement Identify opportunities for operational improvements across departments Streamline workflows to improve efficiency and reduce errors Implement best practices in customer service, billing, and administration Perform other duties as assigned or needed. Qualifications Experience in administrative supervision, customer service, or business administration Strong understanding of billing, A/R, and financial reporting processes Experience managing multiple systems or databases Proven leadership and team management skills Strong problem-solving and process improvement mindset Excellent communication and organizational skills Success Measures High customer and employee satisfaction Accurate and timely billing and reporting Efficient, well-documented processes Strong cross-functional coordination between operations and accounting Continuous operational improvements and system optimization

Physical Requirements:

• Ability to sit and/or stand for extended periods and move between office and transfer station areas as needed.
• Ability to perform frequent keyboarding/typing, phone use, and computer work.
• Ability to communicate with customers in person and by phone, including hearing and speaking clearly.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to bend, reach, and walk on uneven surfaces in an active yard/transfer station environment.
• Ability to work in environments with noise, dust, odors/fumes, and varying temperatures/weather when assisting at the transfer station. Days & Hours of Work
• Business Operating Hours are: 8am
• 5pm, Monday
• Saturday.
• Typical hours are Monday-Friday, 8am
• 5pm. Position may require covering duties on a Saturday, as needed.
• Full-Time salaried position
• Occasional evening meetings and weekend coverage

Job Type:

Full-time PAY:

Depending on

Experience Benefits:

• IRA with Employer Match
• Medical benefits including Medical, Dental and Vision
• Paid time off

Paid Holidays Pay:

$55,000.00

• $75,000.

00 per year

Benefits:

Dental insurance Flexible spending account Health insurance Health savings account Paid time off Retirement plan Vision insurance

Work Location:

In person