Office Administrator/Dispatcher

Office Administrator/Dispatcher Automated Comfort Systems Clemmons, NC Job Details Full-time From $18 an hour 5 hours ago Benefits 401(k) Paid time off Flexible schedule Qualifications Teamwork Serving clients Interpersonal skills Customer service In-person customer service Administrative experience Attention to detail Office management Full Job Description Office Administrator / Dispatcher Automated Comfort Systems Heating & Air Automated Comfort Systems is seeking a full-time Office Administrator / Dispatcher to join our growing HVAC company. This position plays a major role in keeping daily operations running smoothly by providing excellent customer service, coordinating technician schedules, managing office communication, and supporting service operations. We are looking for a dependable, organized, and team-oriented person who is comfortable handling multiple tasks in a fast-paced environment while maintaining a positive attitude with customers and coworkers. Position Details Employment Type Full-Time Schedule Monday-Friday Hours 8:00 AM - 5:00 PM Customer Service & Phone Support Answer incoming customer calls professionally and courteously Assist customers with scheduling service appointments and answering basic questions Provide excellent customer service and represent the company in a positive manner Communicate effectively with customers regarding appointment times, technician arrival windows, and updates Scheduling & Dispatching Schedule service and maintenance calls for HVAC technicians Dispatch technicians efficiently based on location, skill set, and workload Monitor technician schedules throughout the day and adjust as needed Coordinate with technicians and management regarding delays, emergencies, and scheduling changes CRM & Office Administration Become highly proficient in Housecall Pro CRM software Enter and maintain accurate customer information, job notes, invoices, and service records Update job statuses and maintain organized digital records Monitor and respond to emails sent to the office email account Warranty & Inventory Management Register warranties for newly installed HVAC equipment File and track warranty claims with manufacturers and warranty companies Maintain records of warranty submissions and approvals Assist with maintaining inventory levels of common HVAC service parts and supplies Document and track refrigerant usage in compliance with company procedures and regulations Qualifications Strong customer service and communication skills Highly organized with strong attention to detail Ability to multitask and work in a fast-paced environment Team player with a positive attitude Comfortable learning and using technology and office software Prior dispatching, office administration, or HVAC industry experience is preferred but not required Experience with Housecall Pro is a plus Ideal Candidate is dependable, professional, organized, and enjoys helping both customers and coworkers. This person should be comfortable handling phone calls, coordinating schedules, managing office tasks, and supporting daily operations to help the company run efficiently.

Pay:

From $18.00 per hour

Benefits:

401(k) Flexible schedule Paid time off Application Question(s): Do you have any experience working at an HVAC company? Do you have dispatching experience?

Experience:

Customer service: 1 year (Required)

Work Location:

In person