Office Assistant

Office Assistant| $18.00

• $24.

00 per hour, depending on experience

Work Hours :

Monday through Friday | 8:00am to 4:30pm

Position Overview:

Answering incoming calls Scheduling service callsdispatching service technicians Scheduling routine maintenance appointments Calling customers with lead time for service Logging warranties and rebates Preparing service invoices / AP Maintain customer database with current information Clear and concise communications with department managers, employees, and company customers We use Service Titan, a cloud-based CRM system Scott Brothers Heating and Air, Fleetwood, NC. We are one of the fastest growing HVAC retailers in the High-Country area! We are a Residential and Commercial HVAC heating and cooling company. Our great reputation is built on over 30 + years of experience with highly satisfied customers and an excellent reputation!

Benefits:

Medical Blue Cross/Blue Shield Vision insurance options 8 Paid holidays Paid vacation Life insurance Short and long-term disability IRA with 3% match

Qualifications:

2 + years related experience in an office setting in customer service, dispatcher, schedule coordinating, project coordinating, or equivalent combination of education and experience Stellar customer service skills A pleasant phone demeanor and desire to provide excellent customer service

CRM / ERP

database experience, we use Service Titan a cloud-based system Microsoft Office products experience specifically Word, Excel Strong organizational skills and high attention to detail Organized and ability to work independentlyas a team Knowledge of HVAC, plumbing or construction industry recommended but not required High school Diploma or equivalent Office Assistant Fleetwood, NC 28626 $18

• $24 an hour
• Full-time $18
• $24 an hour
• Full-time Office Assistant| $18.00
• $24.

00 per hour, depending on experience

Work Hours :

Monday through Friday | 8:00am to 4:30pm

Position Overview:

Answering incoming calls Scheduling service callsdispatching service technicians Scheduling routine maintenance appointments Calling customers with lead time for service Logging warranties and rebates Preparing service invoices / AP Maintain customer database with current information Clear and concise communications with department managers, employees, and company customers We use Service Titan, a cloud-based CRM system Scott Brothers Heating and Air, Fleetwood, NC. We are one of the fastest growing HVAC retailers in the High-Country area! We are a Residential and Commercial HVAC heating and cooling company. Our great reputation is built on over 30 + years of experience with highly satisfied customers and an excellent reputation!

Benefits:

Medical Blue Cross/Blue Shield Vision insurance options 8 Paid holidays Paid vacation Life insurance Short and long-term disability IRA with 3% match

Qualifications:

2 + years related experience in an office setting in customer service, dispatcher, schedule coordinating, project coordinating, or equivalent combination of education and experience Stellar customer service skills A pleasant phone demeanor and desire to provide excellent customer service

CRM / ERP

database experience, we use Service Titan a cloud-based system Microsoft Office products experience specifically Word, Excel Strong organizational skills and high attention to detail Organized and ability to work independentlyas a team Knowledge of HVAC, plumbing or construction industry recommended but not required High school Diploma or equivalent