Office Assistant / CSR / Logistics Coordinator

Job Description:

Office Assistant & Customer Service Representative Position Title:

Office Assistant /

Customer Service Representative Location:

Sandy Run/Columbia, SC Area Employment Type:

[Full-Time/Part-Time]

Reports To:

Operations Manager / Owner Position Overview We are seeking a highly organized, professional, and personable individual to join our team as an Office Assistant and Customer Service Representative. As the first point of contact for our customers, you will play a critical role in maintaining our reputation for reliability and quality service. You will manage the daily flow of service requests, coordinate technician schedules, and provide essential administrative support to ensure smooth business operations. Key Responsibilities 1.

Customer Service & Dispatching Initial Contact:

Handle high-volume inbound calls and emails with professionalism and empathy.

Service Coordination:

Schedule service calls and installations, ensuring a logical flow for technicians to minimize travel time and maximize efficiency.

Work Orders:

Create and update digital work orders, capturing accurate details regarding plumbing or gas issues and site conditions.

Customer Follow-up:

Reach out to clients post-service to ensure satisfaction and manage any follow-up documentation or warranty registrations (e.g., for tankless water heaters). 2.

Administrative Support Permit Management:

Assist in pulling necessary plumbing and gas permits with local municipalities (South Carolina Midlands area).

Documentation:

Organize and maintain digital and physical files, including service contracts, safety records, and employee files.

Office Supplies:

Monitor and restock office inventory and assist in coordinating uniform or equipment orders.

Communication:

Act as a liaison between field technicians and the business owner, providing real-time updates on job statuses or changes. 3.

Billing & Basic Accounting Invoicing:

Process completed work orders into invoices and send them to residential and commercial clients.

Payments:

Collect and record payments; follow up on past-due accounts with a polite yet firm approach.

Time Tracking:

Assist in verifying technician hours and job-site logs for payroll accuracy.

Qualifications & Skills Experience:

Minimum of 2 years in an administrative or customer service role. Experience in the plumbing, HVAC, or construction industry is highly preferred.

Communication:

Exceptional verbal and written communication skills with the ability to explain basic service procedures to customers.

Technical Proficiency:

Comfortable using dispatching software (e.g., ServiceTitan, Housecall Pro), QuickBooks, and the Microsoft Office Suite.

Problem-Solving:

Ability to handle "emergency" service requests and shifting priorities with a calm, level-headed demeanor.

Local Knowledge:

General familiarity with the South Carolina Midlands (Columbia, Sandy Run, and surrounding areas) to assist in efficient route planning. Physical & Work Environment Requirements Standard office environment with prolonged periods of sitting and computer use. Must be able to handle occasional stressful situations during peak service seasons (e.g., extreme weather events). Why Join Our Team? We are a family-oriented business with deep roots in the industry. We value hard work, integrity, and a commitment to serving our community. We offer a supportive work environment where your contributions directly impact the company's growth and success. Various benefits packages available after 90 days of employment.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) Employee discount Health insurance Paid time off Parental leave Referral program

Work Location:

In person