Office Assistant lll

Jobs › Athol, MA › Office Assistant lll Athol Hospital Office Assistant lll Athol, MA Apply ATHOL Office Assistant lll Lead, Tully Family Medicine, Heywood Medical Group, 40-Hours, Days, 7:00am-3:30pm Under the direction of the Sr. Practice Manager, incumbent is responsible to assist the Sr. Practice Manager in the oversight of the department\'s administrative responsibilities, such as, project management, schedule management, training and compliance, staff schedules, supply inventory and management, and other duties as assigned.

Responsibilities shall include:

proficient knowledge of front desk office assistant role, surgical schedule role, and referral/prior authorization specialist role. Also, excellent customer service skills. The incumbent must participate in customer service and patient satisfaction initiatives and must learn and perform new standards and processes as they are implemented and complete any assigned training.

Responsibilities Organizational Expectations Behavioral Attributes:

The following behavioral attributes are required: achievement motivation, concern for order, flexibility, initiative, self-confidence, customer service oriented, interpersonal effectiveness, teamwork, analytical thinking and information seeking. Essential Functions Answers telephones, schedules in office appointments, takes messages accurately and routes appropriately Completes tasks associated with clinical inbox/ practice buckets (personal, practice referral, medical record and others assigned) proficiently and in a timely manner Completes tasks associated with workflow dashboard (Appointments to be rescheduled, appointment tickers, no shows and others assigned) proficiently and in a timely manner Arrives patients, verifies all required fields for most current, up to date patient information. Has patient complete appropriate forms, accurately documents information provided by patients in EMR and completes check-in. Departs patient from office, provides any necessary patient information and schedules appointments in office and outpatient appointments as needed Collects copays/payments, maintains records and reconciles daily deposits. Verifies insurance coverage and eligibility and negates issues prior to patient visit whenever possible Performs a variety of clerical functions to support office such as typing, filing, scheduling appointments, making phone calls and related duties as required or directed. Process incoming faxes and daily mail including barcoding and document processing within EMR. Schedules and coordinates patient visits and medical procedures, for both inpatients and outpatients. Registers patients utilizing computer-based registration/scheduling system. Processes Medical Records incoming and outgoing according to practice guidelines and regulations. Maintains assigned office and/or clinical supplies. Assures accurate inventory of supplies based on approved levels. Rotates stock as required. Initiates requisitions for re-supply or special items Maintains records, reports, logs and other statistical information as required or directed. Qualifications Job Requirements Minimum Education High School diploma or equivalent required Minimum Work Experience Five (5) year of experience in a medical office preferred Required Skills Excellent written and verbal communication skills Excellent customer service skills Ability to prioritize tasks in a busy environment General comfort level with computers/technology and ability to learn programs as needed. Knowledge of Electronic Medical Records preferred and word processing skills. Five (5) years of experience in a medical office/surgical office preferred Preferred knowledge of medical terminology Must be able to work flexible shifts, some evenings & weekends may be required. Reliable transportation in order to travel between locations is also required Active Filters Office Assistant lll Athol, MA Clear All Apply