Office Manager (Bilingual)

Office Manager (Bilingual)

Location:

Merrick, NY Salary:

$60,000-$80,000 (DOE) About the Role A busy, fast-paced window manufacturing company in Merrick, NY is seeking an experienced, highly organized Bilingual Office Manager to oversee day-to-day office operations, support production teams, and ensure smooth workflow across the organization. This role requires a quick learner with strong math skills, excellent phone communication, and the ability to take charge, problem-solve, and manage multiple priorities. Spanish fluency is required, and prior manufacturing or production environment experience is strongly preferred. Key Responsibilities Office & Administrative Management Oversee daily office operations to ensure efficiency and productivity. Learn and master the company's proprietary computer system (training provided). Manage heavy incoming phone volume; handle customer inquiries, scheduling, and issue resolution. Maintain organized digital and physical filing systems. Monitor and order office supplies, materials, and equipment as needed. Customer Service & Communication Serve as a primary point of contact for customers, vendors, and internal teams. Address day-to-day customer issues, complaints, and service requests promptly and professionally. Coordinate with sales, production, and installation teams to ensure accurate and timely information flow. Production & Manufacturing Support Communicate with production supervisors to ensure orders, timelines, and specifications are accurate. Review work orders, measurements, and specifications to ensure accuracy (strong math skills required). Track production schedules and notify customers of expected timelines or delays. Assist with quality checks on paperwork, order accuracy, and scheduling. Leadership & Workflow Coordination Delegate tasks to administrative staff or supporting team members as needed. Oversee onboarding and training of new office staff. Ensure all departments have what they need to meet deadlines and daily goals. Identify workflow inefficiencies and recommend improvements. Accounting & Reporting Support Assist with basic bookkeeping tasks such as invoicing, purchase orders, and payment tracking. Reconcile order documents, delivery confirmations, and related paperwork. Generate daily, weekly, and monthly reports for leadership regarding operations, orders, and office performance. Compliance & Safety Maintain office compliance with company policies, safety guidelines, and manufacturing regulations. Support HR duties including attendance tracking, maintaining employee records, and scheduling. Required Skills & Qualifications Fluent in Spanish (required). Strong math skills for measurements, order checks, invoicing, and production-related review. Experience handling heavy phone traffic and customer service. Proven ability to multi-task, delegate, and work under pressure. Strong problem-solving skills and the ability to take charge in fast-moving situations. Proficiency with computers; ability to learn new systems quickly. Prior experience in a manufacturing, construction, or production office strongly preferred. Excellent organizational, communication, and leadership skills.

Pay:

$60,000.00 - $80,000.00 per year

Work Location:

In person