Office Manager HVAC & Plumbing Services South Boston, VA - Strategic Heating & Air

Job Description:

Position Summary Strategic Heating & Air is seeking a highly organized and motivated Office Manager to oversee daily office operations and support the continued growth of our HVAC and plumbing business in South Boston, VA. This role is responsible for managing office staff, coordinating customer communication, supporting scheduling and dispatch operations, and ensuring smooth day-to-day administrative functions. Key Responsibilities Office Operations Management Manage daily office operations to ensure efficiency and professionalism.

Answer phones, respond to customer inquiries, and maintain excellent customer service.

Coordinate scheduling and dispatching for HVAC and plumbing technicians.

Maintain office records, invoices, customer files, and company documentation.

Oversee billing, payments, and accounts receivable support.

Ensure accurate data entry and organization of service records and job files. Customer Service & Communication Serve as the primary point of contact for customers and office-related inquiries.

Maintain positive relationships with customers, vendors, and team members.

Handle customer concerns professionally and efficiently.

Support communication between field technicians and office staff. Team Support & Coordination Assist with onboarding and training of office personnel as needed.

Support management with reporting, scheduling, and administrative tasks.

Help maintain a productive and team-oriented office environment.

Coordinate office supplies, equipment, and vendor needs. Administrative & Financial Support Assist with payroll processing and timesheet management.

Track office expenses and support financial reporting.

Maintain accuracy within company software and scheduling systems.

Ensure compliance with company procedures and operational standards. Qualifications 2+ years of office management, administrative, or customer service experience preferred.

Strong organizational and multitasking abilities.

Excellent communication and interpersonal skills.

Experience with Microsoft Office, scheduling systems, and basic accounting software preferred.

Ability to work in a fast-paced environment and handle multiple priorities.

HVAC, plumbing, or service industry experience is a plus. Core Competencies Leadership & organizationCustomer service excellenceCommunication & teamworkTime managementProblem-solving skillsAttention to detailAdministrative efficiency Work Environment Office-based position in South Boston, VA with regular interaction with field staff, customers, and vendors.

Full-time position with standard business hours and occasional flexibility as needed.

Benefits:

401(k)Dental insuranceFlexible schedulePaid time offProfessional development opportunitiesSupportive team environment

Work Location:

In person

Pay:

$28.00 - $40.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Paid time off Professional development assistance

Work Location:

In person