Office Manager/CSR

Office Manager / Customer Service Manager Farmington Valley Plumbing Farmington Valley Plumbing, a family-owned and full-service plumbing company, is seeking a professional and detail-oriented Office Manager / Customer Service Manager to join our team. This key role will oversee day-to-day office operations while ensuring a smooth and positive customer experience. Oversee day-to-day office workflow and administrative procedures. Answering and directing incoming calls with professionalism and courtesy. Maintain organized customer records, job files, permits, invoices, and vendor documents. Help ensure technicians have correct job information, customer notes, addresses, and service history. Ensure office supplies, uniforms, forms, and other materials are stocked. Develop and enforce office policies, procedures, scripts, and checklists. Support ownership or management with administrative projects and company initiatives.

Responsibilities include: Scheduling service calls and coordinating projects with the plumbing team Serving as the primary point of contact for customer service and scheduling needs (Service Titan Experience a plus) Supporting management with administrative functions and office organization

Qualifications:

Prior experience in office management, dispatching, or customer service (experience in plumbing/trades industry strongly preferred) Strong organizational, time management, and multitasking skills Excellent verbal and written communication abilities A proactive, dependable, and professional approach to problem-solving What we offer: Competitive compensation based on experience A supportive, family-oriented work environment Opportunities for growth and advancement The chance to play a vital role in a reputable and growing local company

Perks & Benefits:

401(k) with Safe Harbor match Medical, short-term disability, accident & cancer insurance Telemedicine access Life insurance Paid vacation & sick time Employee discounts Professional development assistance Company outings you'll actually enjoy! (Fishing, Sports games, axe throwing, dinners... yeah, we're serious.) If you are a motivated professional with strong organizational skills and a commitment to customer satisfaction, we invite you to apply. At Farmington Valley Plumbing, we're more than just a job site — we're a team. We believe in supporting our crew both on the job and off. Check us out on Facebook or visit our website to see what we're all about.

Job Type:

Full-time Pay:

$23.00 - $27.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance

Work Location:

In person