Office Representative

Gifford is looking for an Office Representative to join our Primary Care team at the Rochester Health Center. In this role, you will serve as the first point of contact for visitors and callers, ensuring a positive and professional experience for all. You will be responsible for providing exceptional customer service by managing the smooth operation of the Primary Care reception. Key duties include message taking, scheduling patient appointments, making reminder calls, completing registrations, notifying staff of patient arrivals, and monitoring and updating patients in the waiting area. The ideal candidate will have strong communication skills, a commitment to patient care, and the ability to collaborate effectively within a team. Additionally, this position requires excellent time management, organizational abilities, and the capacity to multitask while maintaining a professional demeanor. The Office Representative will also process requests for medical records, ensuring compliance with hospital policies regarding the release of information. Gifford Health Care offers competitive compensation and a comprehensive benefits package. Our Total Rewards package includes, but is not limited to: Competitive wages Onsite parking 403b retirement plan Health plans including dental and vision insurance Tax-saving flexible spending accounts Health Savings Plan with employer contribution Long and short-term disability insurance Tuition Reimbursement Employee Assistance Program Life Insurance Regular performance reviews Learning opportunities

EOE Location:

Gifford Health Care •

Primary Care- Rochester Schedule:

Full Time, Days, Monday - Friday 8:00-4:30, Rotation of Saturday clinic of less than 10/year