Job Description
Safeguarding Hilti's people and assets—every hour, every day, everywhere. The role of Security Operations Center Operator is responsible for providing exemplary customer service and support to employees, vendors, and customers while monitoring and responding to all activities that impact the security and welfare of Hilti's assets, including employees. This position serves as primary contact in crisis situations and the liaison for communications inside and outside of Hilti and provides management with the information and protection required to improve personnel productivity through the knowledge that Hilti is maintaining a safe environment
Please Note:
Primary working hours are Friday- Tuesday 12am-8am 24/7 operation with normal office conditions. Must be available to work weekends and Holidays, any shift, and varying days off / schedule. What You'll Bring High school diploma or GED, required o Must have CLEET certification or obtain within 1 year of employment, required; to be maintained o First Aid/CPR and AED certification, required; to be maintained o Must pass, or have passed, the National Safety Council Defensive Driving Course or Law Enforcement equivalent o Minimum two (2) years' CLEET experience in a related job, preferred o Minimum two (2) years' experience as an security operations center operator, emergency dispatcher or alarm monitor technician, preferred o Prior certified law enforcement or military experience, preferred o Programming, network, or PC classes at a technical school or college; Call Center or Customer Service training, preferred Advanced computer skills and proficiency (Microsoft Windows, Office Suite, DVR, MS Teams, and database management), required Strong communication, interpersonal and problem-solving skills, required Must be able to multi-task and handle multiple priorities in an emergency/life-threatening situation while maintaining composure Ability to assist with personnel problems in a non-threatening manner Strong attention to detail Ability to formulate clear decision criteria; evaluate options by considering the implications and consequences and choose a safe and effective option Ability to maintain positive disposition and maintain constructive interpersonal relationships when under stress and can take immediate action when confronted with a problem or when made aware of a situation Must be prepared to know, understand, and immediately follow all emergency procedures Ability to identify and correct conditions that effect employee safety Must be able to put self in unfamiliar or uncomfortable situation to learn Must be service oriented and can work in a team environment Legal Notice Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Commitment to Inclusion At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together. Why Hilti Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
