Onsite IT Support Technician

Onsite IT Support Technician ExcalTech is a rapidly expanding, award-winning managed IT services provider focused on cybersecurity. With a successful 31-year track record, we deliver best-in-class service to mid-market clients throughout Illinois, Wisconsin, and Florida. Due to rapid growth, we are seeking an Onsite IT Support Technician to serve as the primary IT presence at a client location. The role provides hands-on end-user support, maintains onsite technology, and coordinates with ExcalTech's service desk and engineering teams.

Role Summary:

Serve as the primary IT presence at a client site, delivering hands-on end-user support, keeping onsite technology running smoothly, and partnering with ExcalTech's service desk and engineering teams to resolve and prevent issues.

Work Location & Travel:

This role is based full-time onsite at a client location (40 hours per week). Limited travel to other client sites or ExcalTech offices may be required as needed. A company vehicle is provided for business-related travel.

On-Call Rotation:

This position participates in an on-call rotation to support client needs outside of normal business hours, including nights and weekends as scheduled.

Differentiators:

• Act as the face of IT onsite, building strong relationships with client stakeholders and end users.
• Resolve issues efficiently at the point of contact while maintaining strong documentation and escalation discipline.
• Identify recurring issues and recommend proactive improvements to enhance stability and user experience.

Responsibilities:

• Provide onsite desktop and end-user support for hardware, software, and peripherals.
• Troubleshoot Windows OS, Microsoft 365, and line-of-business applications.
• Handle user onboarding/offboarding, account setup, and access management.
• Maintain and deploy workstations, laptops, and related equipment.
• Support printers, conference rooms, and basic network connectivity issues.
• Create, update, and resolve service tickets in accordance with company processes and SLAs.
• Escalate complex issues to service desk or engineering teams as needed.
• Assist with onsite implementation of projects, upgrades, and migrations.
• Maintain accurate asset inventory and documentation for client environments.

Required Skills:

• 2-5 years of IT support experience in a professional environment.
• Strong troubleshooting skills across hardware, operating systems, and applications.
• Microsoft 365 administration experience (Exchange, Teams, SharePoint).
• Familiarity with Active Directory and/or Microsoft Entra ID.
• Basic networking knowledge (DHCP, DNS, TCP/IP, Wi‑Fi).
• Experience with ticketing systems and service delivery processes.
• Strong communication and customer service skills.
• Ability to work independently in a client-facing environment.
• Valid driver's license with acceptable driving record.

Preferred Skills:

• Experience in an onsite or dedicated support role.
• Familiarity with endpoint management and remote monitoring tools.
• Understanding of basic network infrastructure (switches, firewalls, VLANs).
• Certifications such as CompTIA A+, Network+, or Microsoft certifications.

What we offer:

• 20 days PTO and 14 paid holidays
• Medical, dental, and vision (50% employer-paid premium for employee and family)
• Life/AD&D, short-term disability, and long-term disability (100% employer-paid)
• Simple IRA with 3% company match
• Tuition reimbursement
• Career development, coaching, and unlimited training/certifications

Pay:

$50,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

License/Certification:

Drivers License (Required) Ability to

Commute:

Waukegan, IL 60087 (Required)

Work Location:

In person