Operations Analyst (Hybrid, 4 days in Princeton, NJ)

12+ Months (Extendable) No C2C •Due to client requirements this role is only open to USC or GC candidates•

Project Details:

The Retail Operations Analyst works within the Retail Billing Operations team to primarily focus on the processing, quality assurance, and timeliness of customers' order transactions, account maintenance and monthly billings. This position requires a highly motivated candidate with solid analytic, process management, quantitative, and some technical skills to aid in the development of overall customer satisfaction.

Required:

College grad with experience of 2-4 years. Little more technical competencies i.e. SQL and Power BI. Excel is a must, nothing crazy like building Macros or VBAs.

Essential Duties/Responsibilities:

Acquire a thorough understanding of the electricity and gas lifecycles from contract initiation to fulfillment and final account processing. Work within internal Customer Management Systems. Process daily operational tasks related to the sending and receiving of electronic transactions between organization and vendors/utilities. Resolve transaction and/or billing exceptions within established SLAs. Ability to translate work into formats, such as Excel, as required for analysis. Identify issues using reporting methods to maintain compliance with internal & external SLAs around transaction and billing accuracies and timeliness. Resolve issues in a timely and decisive manner or escalate as appropriate. Use root-cause analysis to identify solutions to exceptions, errors, and process gaps. Utilize software, analytical tools, and conceptual retail energy market knowledge to research and analyze complex business problems. Contribute to the execution and implementation of new business and/or regulatory requirements. Act as a subject matter expert for transaction and billing related questions. Create detailed process documentation when needed for training and resource reference. Provide training as needed for internal and interdepartmental personnel. Perform other duties as assigned. One of the main things we want is for people to be able to critically think and find solutions for complex business issues.