Operations Lead

Operations Lead Jazzberry Creamery Wilton Manors LLC Wilton Manors, FL Job Details Part-time | Full-time $16.50 - $18.50 an hour 3 hours ago Qualifications Teamwork Café In-person customer service Coffee shop Food preparation Leadership Full Job Description Operational Lead - Ice Cream Shop Jazzberry Creamery is seeking an energetic and dependable Operational Lead to join our growing team in the heart of the entertainment district of Wilton Manors. This is a hands-on working leadership position within our ice cream shop. The ideal candidate enjoys customer interaction, leading by example, supporting team members, and helping create a fun and welcoming environment for both guests and staff. This is NOT a management position. The Operational Lead works alongside the team while assisting with training, coaching, shift support, organization, and maintaining high customer service standards.

Responsibilities:

Provide excellent customer service in a fast-paced environment Assist with training and coaching team members Support daily shop operations and workflow Help maintain cleanliness, organization, and presentation standards Prepare and serve specialty ice cream desserts, shakes, sundaes, floats, and beverages Assist during busy rush periods while maintaining a positive attitude Encourage teamwork and help create a welcoming atmosphere for guests Help monitor product quality and consistency Assist with opening and closing procedures as assigned

Qualifications:

Strong customer service and people skills required Leadership qualities and ability to lead by example Reliable, punctual, and team-oriented Comfortable working evenings, weekends, and holidays Must be available to work evenings until 11 PM and weekends until midnight Ability to multitask in a busy environment Positive attitude and professional appearance Food service, dessert shop, coffee shop, restaurant, or hospitality experience preferred Willingness to learn specialty dessert preparation and shop procedures Ability to remain calm and friendly during busy periods Must work well with diverse customers and staff in a high-energy entertainment district environment If you enjoy hospitality, nightlife energy, desserts, music, and creating memorable customer experiences, we'd love to hear from you.

Pay:

$16.50 - $18.50 per hour

Work Location:

In person