Operations Manager

Position Summary As a Operations Manager, you will support the back-of-house by packing/unpacking shipments, organizing the stock room, understanding & executing on core operational policies & procedures, telephone answering and anything else required to support product flow and the smooth running of the store. This position requires a close attention to detail, time management, the ability of physical labor, and strong organizational skills Essential Duties & Responsibilities Ensure timely processing of all shipments, transfers, RTV and damages Responsible to accept merchandise under the appropriate PO in the system Communicate effectively with Inventory manager on any discrepancies on PO received Manage and support online store (Farfetch) by making sure all orders are processed in a timely manner from its assigned location Ensure accurate pricing of all items received, re-ticketing and execute markdowns in a timely manner Maintain a designated damage area, and repair log for the staff to utilize Partner with inventory manager for damaged and defective merchandise directions Execute and oversee spot checks from different brands and categories weekly Enforce sales floor replenishment process is completed daily Partner with appropriate manager to direct new arrivals placement on the sales floor Provide feedback to manager regarding merchandise handling concerns Treat all customers and employees with respect and contributes to a positive work environment Train, direct and coach runners in the moment to meet productivity standards Maintain all shipment related paperwork and send it over home office weekly Maintain company standards of neat, clean and organized stockroom Prepare stockroom for mid year inventories Qualifications Stock Experience Organizational and Time Management Skills Previous Retail Experience Required, Luxury Goods Exposure Preferred Additional responsibilities may be assigned at the discretion of leadership