Operations Manager

Operations Manager (Customer Support & Operations)

Location:

St.

George, UT Schedule:

Monday-Friday, 8:00am-5:00pm

Compensation:

$70,000 base with OTE $82,000 Overview We are seeking an experienced Operations Manager to lead our customer support and day-to-day operations. This role is responsible for ensuring a high level of service, improving internal processes, and supporting a growing customer base in the logistics and shipping industry. The ideal candidate is organized, accountable, and comfortable managing both people and processes in a fast-paced environment. About Us InXpress provides simple, cost-effective shipping solutions across small parcel, LTL/FTL freight, and international logistics. We combine global carrier relationships with local, hands-on support. We are a St. George-based company that believes work should be both rewarding and enjoyable. Our team works hard, supports one another, and takes pride in delivering exceptional service to our customers. As a smaller office, every team member plays an important role and has the opportunity to make a meaningful impact. We are passionate about helping our employees grow professionally while maintaining a fun, respectful, and team-focused culture. Key Responsibilities Team Leadership and Performance Lead, coach, and develop the customer support team Set clear expectations and manage performance against defined KPIs Oversee hiring, onboarding, and ongoing training Build a strong, team-oriented culture focused on accountability and results Customer Support • Ensure timely and accurate responses to customer requests Oversee shipment tracking, issue resolution, and escalations Maintain a high standard of communication and professionalism Identify opportunities to improve the overall customer experience Implement ticketing system Operations Management Oversee quoting processes across multiple carrier systems Oversee CRM management, ensuring accurate data entry, pipeline visibility, and consistent usage across the team to support both operations and sales alignment Ensure accurate and efficient new customer setup Manage daily operational workflows and team priorities Continuously improve internal processes for efficiency and scalability Billing, Collections, and Reconciliation Oversee invoicing accuracy and reconciliation processes Support collections efforts and maintain strong customer communication Identify and resolve billing discrepancies in a timely manner Sales Support Alignment Partner with sales leadership to support customer growth Track customer bids and ensure consistent follow-up Enable sales success without delays Qualifications Experience 5 or more years of leadership experience in operations, customer support, or a related role Logistics or transportation experience preferred Skills Strong leadership and team management ability Highly organized with strong attention to detail Ability to manage multiple priorities in a fast-paced environment Customer-focused with strong problem-solving skills Clear and professional communication skills Traits Accountable and results-driven Calm under pressure Team-oriented and willing to step in as needed Focused on continuous improvement and efficiency Why This Role This is a key leadership position with direct impact on customer experience and operational performance. The right candidate will help shape processes, develop the team, and play a central role in the continued growth of the business.

Pay:

$70,000.00 - $82,000.00 per year

Benefits:

Paid time off

Work Location:

In person