Operations Manager

Operations Manager 2414 Highview Street, Spring Grove, IL 60081 $50,000

• $65,000 a year
• Full-time $50,000
• $65,000 a year
• Full-time Overview The Dispatch Manager oversees the daily coordination of crews, trucks, and job schedules to ensure efficient, on-time, and high-quality service.

This role requires strong communication skills, excellent problem-solving abilities, and the ability to thrive in a fast-paced environment where priorities can shift quickly. The ideal candidate is detail-oriented, calm under pressure, and committed to delivering an exceptional customer experience. Responsibilities

• Daily Dispatch & Scheduling
• Maximize all resources to fill out all possible job opportunities
• Create, manage, and adjust daily crew and truck schedules for local and long-distance moves
• Assign crews based on skill sets, job requirements, and availability
• Monitor job progress throughout the day and proactively resolve delays or issues
• Ensure DOT compliance for drivers, logs, and vehicle assignments
• Communication & Coordination
• Serve as the primary point of contact between office staff, movers, drivers, and customers
• Communicate job details, expectations, and updates clearly and promptly
• Support crews with real-time problem solving while maintaining professionalism and efficiency
• Operational Oversight
• Review job files, inventory sheets, and special instructions before dispatching crews
• Track equipment, truck maintenance needs, and moving supply levels
• Facility care: Buildings and grounds maintenance
• Warehouse management: working with the warehouse guys to keep things running smoothly and verifying that the warehouse is kept clean and orderly.

Fleet:

Organization of the trucks and trailers and making sure to communicate issues with the Mechanical team, including annual inspections etc.

• Ensure accurate documentation for billing, timekeeping, and job completion
• Customer Service
• Provide timely updates to customers regarding arrival windows, delays, or changes
• Handle escalations with empathy, clarity, and a solutions-focused approach
• Support the sales and operations teams with scheduling insights and capacity planning
• Team Leadership
• Train, coach, and support movers and drivers on procedures, expectations, and safety
• Foster a positive, accountable, and team-oriented culture
• Participate in hiring decisions and performance evaluations

Experience Required:

• 2+ years of experience in dispatch, logistics, transportation, or moving industry operations
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Ability to make quick, informed decisions under pressure
• Proficiency with scheduling software, GPS systems, and basic office tools
• Valid C class driver's license

Preferred:

• Experience in the moving & storage industry
• Knowledge of DOT regulations and compliance
• Leadership or supervisory experience
• Familiarity with CRM or moving-industry software (MoveHQ, SmartMoving, Supermove)

Pay:

$50,000.00

• $65,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Experience:

Moving:

2 years (Required)

License/Certification:

Class C License (Required)

Work Location:

In person