Operations Support Specialist I

Job Title:

Operations Support Specialist I Location:

CA - Westlake Village What you'll do: As the Operations Support Specialist I you'll manage client relationships, provide quality service, assist internal departments, follow up on escalations, and documentation request. You'll also support ad-hoc initiatives and projects to help increase efficiency and quality for the Operations team. Communicate with clients on a regular basis, maintaining specific communication SLA's. Review documentation and requesting documentation when needed. Responsible for 24 hour refund/invoice submissions. Run daily reporting, managing aged loans, complete multiple task daily. What you'll need: 1+ years of related experience in Administrative Support, Project Management or similar field. High school diploma required; Bachelor's degree in related field preferred. Entry level knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services. Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. Intermediate proficiency in Microsoft Office products (Excel, Word, PowerPoint, Visio). Entry level to intermediate experience with mortgage software (Encompass). Intermediate speaking and writing communication skills.

Compensation:

Hourly range for new hires is generally $24.15 - $27.73 for Westlake Village, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned. Benefits you'll love: We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company's heritage. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. © Western Alliance Bancorporation About AmeriHome Mortgage AmeriHome Mortgage, a Western Alliance Bank company, is a leading national business-to-business mortgage acquirer and servicer. In 2020, AmeriHome ranked as the nation's third-largest correspondent mortgage provider, primarily purchasing mortgage loans from a network of independent mortgage originators. Overall, the company is the 13th largest producer of mortgages in the U.S. The organization has created a flexible and scalable platform with a modern purpose-built infrastructure, advanced data and analytics capabilities, all leveraging deep industry expertise and a highly efficient cost structure to target profitability in all market environments. AmeriHome has a track record of consistent, prudent and profitable growth. With more than 1,000 employees, AmeriHome is a premier mortgage company, a multi-channel - mortgage investor, direct-to-consumer lender and servicer, licensed in 49 states, and headquartered in Thousand Oaks, California with offices in Irvine, CA, and Dallas, TX. Focused on delivering excellence in lending, our motivation for success is represented throughout the company and thrives from the trust built between all employees. AmeriHome is always looking for top talent to join our growing, fast-paced, and friendly teams. Terms & Notices Personnel Disclosure FDIC Insurance