Order Entry Specialist

Description We are hiring on behalf of our client for a detail-oriented and highly organized Order Entry Specialist to support a busy Operations team. This role is responsible for processing customer orders, quotes, and registrations with a high level of accuracy while providing exceptional service to internal and external customers. The ideal candidate has prior order entry experience, thrives in a fast-paced environment, and can manage a high volume of work independently while maintaining strong attention to detail. Key Responsibilities Process customer orders and quotes for materials, digital subscriptions (SaaS), and professional learning registrations Review incoming orders to ensure all required information is complete and accurate Enter orders, pricing, shipping details, and customer information into internal systems Coordinate with shipping to ensure timely and accurate fulfillment Communicate with customers to resolve incomplete orders, discrepancies, or shipment issues Collaborate with Sales, Customer Service, Finance, and Operations to support order processing and customer requests Maintain and update customer account and contact information Process credit card payments and related transactions Support workshop attendance reconciliation and registrar-related activities Assist with departmental projects, process improvements, and document digitization Escalate pricing discrepancies, shipping concerns, and account alerts as appropriate Perform other duties as assigned Required Qualifications Previous order entry experience in a fast-paced environment Strong attention to detail and commitment to accuracy Ability to work independently with minimal supervision Excellent time management and organizational skills Understanding of when and how to escalate order-related issues Strong written and verbal communication skills Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint High School Diploma or GED Minimum of 2 years of data entry, order processing, or customer service experience Preferred Qualifications Experience with Salesforce, NetSuite, or other order management systems Experience in a high-volume seasonal environment Strong problem-solving and analytical skills Process improvement mindset Ability to work cross-functionally with multiple departments Associate's or Bachelor's degree Experience in a professional office setting Work Environment Primarily seated at a computer for extended periods Fast-paced, deadline-driven environment Collaborative team setting with frequent cross-functional interaction #

KB Pay:

$20.00 - $22.00 per hour

Work Location:

In person