Order Fulfillment Representative

Job Description Job Title:

Order Fulfillment Representative Req ID:

49216 Job Location (Short): Van Wert, OH, USA |

Van Wert, OH, USA Employment Type:

Full Time Segment:

Danfoss Power Solutions Segment Job Category:

Supply Chain and Operations Work Location Type:

On-site The Impact You'll Make Are you motivated by delivering exceptional service and ensuring customers receive reliable, on‑time solutions? Danfoss provides innovative products and services that help solve the world's energy and sustainability challenges. With a strong customer‑first mindset, our teams play a vital role in keeping operations running smoothly and customers informed. Danfoss is seeking an Orders Support Representative to join the Danfoss team. This position is responsible for ensuring customer orders are accurately processed, fulfilled, and delivered on time. Success in this role is measured by accuracy, on‑time delivery performance, and clear, proactive communication with both customers and internal teams. What You'll Be Doing Responsibilities for this position include, but are not limited to, the following: Accurately process customer orders and ensure items are picked, packed, and shipped on schedule. Coordinate with warehouse, production, and logistics teams to resolve inventory shortages, capacity issues, or shipment delays. Maintain accurate order records by updating order status, shipment details, and documentation in ERP and transportation systems. Communicate order status, delays, and recovery plans to internal stakeholders and customers in a timely and professional manner. Participate in and support customer calls by providing plant status updates, shipment estimated arrival times, and issue resolution plans. Prepare for and lead quarterly business review meetings with customers, presenting performance metrics such as on‑time delivery, lead time, fill rate, and defects or returns.

Travel:

Minimal. Occasional domestic travel may be required for customer meetings or site visits (estimated <10%).

What We're Looking For Required Qualifications:

Bachelor's degree in Business, Supply Chain, Operations Management, or a related field, or equivalent manufacturing or fulfillment experience (typically 3-5+ years). Experience with order fulfillment processes, including order entry, shipping coordination, and inventory management. Proficiency using ERP or order management systems in a manufacturing or distribution environment.

Preferred Qualifications:

Experience working in a manufacturing or industrial environment. Prior involvement in customer scorecards, service metrics, or business reviews. Experience collaborating across multiple functions in a fast‑paced, operations‑driven organization.

Job Criteria:

Strong attention to detail to ensure order accuracy and reliable reporting. Clear and professional communication skills for customer‑facing discussions and internal coordination. Effective time‑management and prioritization skills to balance multiple orders and deadlines. Problem‑solving mindset with the ability to address disruptions calmly and efficiently. Comfort working with computer systems, including ERP platforms and Microsoft Office tools. Collaborative work style, with the ability to partner closely with warehouse, logistics, production, quality, and customer service teams. Ability to sit for extended periods and occasionally walk warehouse or production areas as needed. What You'll Get from Us At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization. We are excited to offer you the following benefits with your employment: Bonus system Paid vacation Retirement plan Flexible working hours Personal insurance Opportunity to join Employee Resource Groups State of the art virtual work environment Employee Referral Program Ready to Make a Difference? If this role excites you, we'd love to hear from you! to start the conversation and learn more about where your career can go with us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Information at a Glance Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories. Order Fulfillment Representative 3.7 3.7 out of 5 stars Van Wert, OH Full-time Danfoss 924 reviews

Full-time Job Description Job Title:

Order Fulfillment Representative Req ID:

49216 Job Location (Short): Van Wert, OH, USA |

Van Wert, OH, USA Employment Type:

Full Time Segment:

Danfoss Power Solutions Segment Job Category:

Supply Chain and Operations Work Location Type:

On-site The Impact You'll Make Are you motivated by delivering exceptional service and ensuring customers receive reliable, on‑time solutions? Danfoss provides innovative products and services that help solve the world's energy and sustainability challenges. With a strong customer‑first mindset, our teams play a vital role in keeping operations running smoothly and customers informed. Danfoss is seeking an Orders Support Representative to join the Danfoss team. This position is responsible for ensuring customer orders are accurately processed, fulfilled, and delivered on time. Success in this role is measured by accuracy, on‑time delivery performance, and clear, proactive communication with both customers and internal teams. What You'll Be Doing Responsibilities for this position include, but are not limited to, the following: Accurately process customer orders and ensure items are picked, packed, and shipped on schedule. Coordinate with warehouse, production, and logistics teams to resolve inventory shortages, capacity issues, or shipment delays. Maintain accurate order records by updating order status, shipment details, and documentation in ERP and transportation systems. Communicate order status, delays, and recovery plans to internal stakeholders and customers in a timely and professional manner. Participate in and support customer calls by providing plant status updates, shipment estimated arrival times, and issue resolution plans. Prepare for and lead quarterly business review meetings with customers, presenting performance metrics such as on‑time delivery, lead time, fill rate, and defects or returns.

Travel:

Minimal. Occasional domestic travel may be required for customer meetings or site visits (estimated