Outreach Worker

Are you Richmond

R.E.A.D.Y

? R espect. E quity. A ccountability. D iversity… YOU !!! This is an

EXCITING

time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements: Virginia Retirement System (VRS) Language Incentive Referral Bonus T uition Assistance Program Description The OHS Outreach Worker will provide direct support to individuals and families experiencing homelessness in Richmond. This role will work closely with other members of the City of Richmond street outreach team to align outreach efforts, share information, and ensure consistent engagement practices across the community. The Outreach Worker will initiate timely connections to housing, shelter, and supportive services, and promote person-centered, trauma-informed approaches that foster stability, dignity, and clear pathways toward permanent housing. The expected hiring range for this position is $52,000 - $62,000 This position is considered an Essential Personnel, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather Duties include but are not limited to Street Outreach & Case Management Provide information and direct referrals for shelter, housing programs, healthcare, behavioral health, and other resources to help meet basic needs. Provide housing-focused case management services to unhoused individuals and families in navigating housing applications, benefits enrollment, and supportive services. Respond to inquiries received from other city departments, civic associations, local businesses, and concerned constituents regarding unhoused individuals and families. Maintain accurate records of outreach contacts, referrals, and follow-up activities in the Homeless Management Information System (HMIS). Track and report on outreach outcomes and program performance metrics. Community Engagement & Outreach Coordination Participate with local nonprofits, shelters, faith-based groups, and advocacy organizations. Participate in community events, outreach initiatives, and resource fairs targeting individuals experiencing homelessness. Represent the Office of Homeless Services in city-wide initiatives, public forums, and community coalitions. Work collaboratively with other street outreach providers and staff to promote a team-based approach to client care. Qualifications, Special Certifications and Licenses Minimum Qualifications High school diploma or GED Must have some evening and weekend hours availability Experience in community outreach, case management, housing instability, or human services coordination. Additional Preferred Qualifications Bachelor's Degree relevant to experience. Strong relationship-building skills with vulnerable populations, service providers, and stakeholders. Knowledge of housing and homeless service systems, including the Greater Richmond Continuum of Care. Strong administrative, data management, and reporting skills. Ability to work in a high-paced, team focused environment. Knowledge of trauma-informed care. Lived experience of homelessness or housing instability LICENSING, CERTIFICATIONS, and

OTHER SPECIAL REQUIREMENTS

Valid Driver's License with a satisfactory driving record and a valid Commonwealth of Virginia Driver's License within 30 days of hire. Americans with Disabilities Act Requirements Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS

Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT

Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to walk, stand, reach extending hands and arms, finger ( pick, pinch, type or otherwise work primarily with fingers), grasp, talk, see, hear, and use hands, wrist or fingers in a repetitive motion. The employee is occasionally required to balance, stoop, crouch, stand, lift, push, pull and crawl. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.

Internal use:

HR Generalist to review. Equal Employment Opportunity Statement The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.

McKenzie@RVA.GOV. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training. The City of Richmond Values Veterans. We are an official V3 Certified Company . The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program. With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice". The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.