Central Station Analyst

Job Description Job Title:

Central Station Analyst Location:

Corporate Department:

Store Operations Position Summary:

•This position is a part time position (rotating days/hours including weekends) on 2nd shift and is 100% on-site• The Wawa Central Station Analyst serves as the first point of contact for both emergency and non-emergency communications from Store Associates, Government Agencies, and Vendors. This role manages inquiries through multiple channels, including phone, email, MAS, and MyContactCenter. As a key frontline representative, the Central Station Analyst plays a critical role in ensuring timely, accurate, and high-quality support—delivering a best-in-class experience with every interaction. Principal Duties Deliver a high-quality contact experience by managing multiple communication channels and prioritizing incoming calls effectively. Handle and prioritize multiple incoming calls simultaneously, demonstrating strong multitasking and decision-making skills. Monitor and respond to emergency and non-emergency alarms, documenting incidents with precision and following established procedures. Troubleshoot security and CCTV systems and follow support protocols to resolve or escalate issues as needed.

Essential Functions:

Ability to work well individually as well as in a team environment Communicate clearly with strong documentation and verbal skills Stay organized, detail oriented, and manage time efficiently Remain calm and empathetic while guiding callers through high pressure situations Make sound decisions with minimal supervision and even with limited information Analyze problems quickly and adapt to changing circumstances Multitask and prioritize multiple calls and tasks in real time Demonstrate flexibility with scheduling based on business or crisis needs Adapt to evolving technologies and tools with ease

Basic Requirements:

HS diploma, technical certification or equivalent experience 3-5 years of experience providing exemplary Customer Service, Central Station emergency environment preferred Experienced in managing multiple phone lines while effectively communicating with individuals in emotional or physical distress Technically competent with multiple technology applications and strong ability to multi-task Ability to work weekdays/weekends and any shift due to 24/7 hours of operation Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision. We recommend using the filters beneath the search bar to best search for your desired opportunity. Corporate or Wawa Beverage Company (WBC)

Opportunities:

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Store Operations Opportunities:

Please use the distance and location filter to view opportunities near you. Here at Wawa, the sky's the limit. Voted as "America's Favorite Convenience Store," Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, Alabama, North Carolina and Washington D.C. Today, Wawa is your all day, every day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs. We're making every day a little more fulfilling—one smile, hoagie, and experience at a time. We know that it's our Associates who put the "wow" in working at Wawa, so we're invested in giving them the encouragement they need to take flight. By providing flexibility and support, at work and beyond, we create an environment where everyone can thrive. We believe that with the right ingredients to grow and build a career—and a little wind beneath the wings—our Associates can reach new heights. Guided by our commitment to community, Wawa Associates take pride in putting people first, making days brighter, and bringing joy to our friends and neighbors. With opportunities such as volunteering, charitable giving, and events, we're able to extend care beyond the workplace, building stronger neighborhoods and long-lasting relationships. We have benefits that fuel well-being, including:• Employee Stock Ownership Plan (ESOP) Tuition Reimbursement 401(k) Plan Medical/Dental/Prescription Coverage Flexible Spending Accounts (Health Care & Dependent Care) Employee Assistance & Wellness Programs Employee Credit Union Paid Time Off Employee Resource Groups •eligibility requirements may apply For Technical Issues regarding your application please email: recruitingsupport@wawa.com.