Part-time Customer Service Assistant - Senior Services

Part-Time Customer Service Assistant - Senior Services The City of Derby strives to be an employer of choice and our desire is to attract and retain honest, hardworking and motivated employees who are committed to providing the highest quality of service to the citizens of Derby. We offer competitive wages, competitive benefits, including affordable health insurance with no deductible and no coinsurance and retirement benefits. We also offer Paid Vacation on day of hire and Alternative Work Schedules to help employees achieve work-life balance. Contact us today to see how we can help you achieve your career goals.

Starting pay:

$19.47 per hour. Details related to the position are below:

Shift:

1st Shift, five days per week

Compensation:

$19.47 / hr.

DOQ Benefits:

KPERS 457b Optional Retirement Savings Plan Paid Vacation Sick leave 12 Paid Holidays Employee Assistance Program Tuition Reimbursement = Up to $1,000 per year Corporate Health Club Discounts Wellness Incentives -ability to convert a portion of sick leave to Wellness leave (used like vacation)

A Typical Work Day May Include:

Answer incoming calls for the division, assist callers and transfer callers to appropriate destination. Answer public inquiries regarding division services, programs, and processes. Assist with ensuring that all members sign into the center Assist with providing visitors with tours of the center. Assist visitors with signing up and paying for activities, services, and programs, including My Active Senior. Sort and disseminate mail and relay messages to the appropriate person or division. Assists with mailings and correspondence to members, volunteers, and community partners. Greet visitors and provide assistance, as needed. Assists with preparation for meetings, including creation of agendas, packets and meeting minutes. File and maintain division files and correspondence in an orderly manner. Assist with maintaining office and center equipment. Schedule and set up conference and training rooms. Process, fax and scan documents as required. Assist with creation of activities, programs and reminders in My Senior Center for member registration and check in. Assists with answering calls for the Derby Dash, taking payment for ride cards and general public inquiries, as needed. Use the phone camera system to let people into the building. Assists with the creation of informational slides and content to be used in the center. Assists with daily tidying and cleaning of center (making sure coffee station is clean, coffee supplies stocked, cleaning wipes are stocked in classrooms and fitness rooms), tables wiped down. Assist visitors with membership application paperwork and enter that information into the My Senior Center database. Assist with data entry cleanup. Run monthly reports for reporting purchases. Collect funds in the form of cash, check or credit and enter into Incode. Organize and prepare purchase requests and forward to director. Track expenses and conduct cost analysis on purchases. Provide information for the annual division budget preparation. Assist Activity Coordinator with setting up and tearing down for events and activities, as needed. View full job description.

What You Will Need:

High School Diploma or equivalent. One to three years related office support experience. Valid Kansas driver's license and driving record must meet commercial liability insurance requirements.

What Will Put You Ahead:

Associate degree or Bachelor degree in related field. Ability to operate a multi-phone telephone, radio equipment, and other office related machinery. Ability to access, input, process, and retrieve information from the computer. Proficiency in Microsoft Word, Excel, PowerPoint, Access, and Publisher. Ability to navigate the internet for research purposes. Ability to type 40 words per minute. Ability to meet and deal tactfully with the public. Ability to communicate effectively and clearly, both orally and in writing. Veterans Preference The City of Derby provides veterans preference in accordance with

K.S.A. 73-201

et seq. Applicants claiming veterans preference must submit a DD-214 and any other required documentation at the time of application. Veterans preference ensures that qualified veterans and certain eligible family members are given consideration in hiring for public employment.