Part-Time Customer Service Representative

POSITION DESCRIPTION

Position Title:

Customer Service Representative Location:

INW Moscow Pay Range:

$17.00

Full Time/Part Time:

Part - Time Reports to:

CSR Supervisor Department:

Administrative Status:

Hourly Goals:

Provide outstanding customer service Main Responsibilities Dispatch waste and recycling trucks Update truck and driver activity using the CORE software system to accurately reflect the movement of the trucks in order to identify issues with truck or divers making an on-time delivery Communicate with staff and customers regarding any service issues Generate and provide reports using CORE Provide exceptional customer service by creating and maintaining relationships with existing and potential customers Respond quickly and professionally to any community inquiries made by phone, email or in-person Assist in office administration activities such as billing, accounts receivable, accounts payable, and others Maintain updated office manuals pertaining to customer service Maintain an organized and clean work environment Maintain a professional appearance Other duties as assigned Required Qualifications High School Diploma or equivalent Read, understand, follow, and enforce standard and safety procedures Strong documentation and communication skills Ability to learn new skills Ability to work independently Background check results satisfactory to Inland North Waste Negative drug test result(s) Preferred Qualifications Customer service experience Physical Requirements Ability to sit for at least 6 hours Ability to lift up to 25 lbs. Reliable transportation Other Duties This job description is not intended to be an all-inclusive list of responsibilities required for this job.

Job Type:

Part-time Pay:

$17.00 - $18.00 per hour

Benefits:

On-the-job training

Shift:

Day shift Ability to

Relocate:

Moscow, ID:

Relocate before starting work (Required)

Work Location:

In person