Part-Time Front Desk Associate

Part-Time Front Desk Associate Holiday Inn Express Cicero

• 3.

3 Cicero, NY Job Details Part-time | Full-time $17 an hour 1 day ago Benefits Paid time off Employee discount Flexible schedule Qualifications Computer operation Computer literacy Basic math Client inquiry handling High school diploma or GED Computer skills Receptionist experience within hospitality industry Hotel and accommodations guest complaints handling Full Job Description Availability to work 7am-3pm shifts and 3pm-11pm shifts

Weekend Availability Job Description:

What's the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Associate, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out
• take IDs, hand out room keys.
• Stay one step ahead of guests' needs
• record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day's schedule
• Jump into other ad-hoc duties when your colleagues need your help What we need from you
• Communication skills
• guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Literate and tech-savvy
• you'll need a good grasp of reading, writing, basic maths and computers
• Flexibility
• days, nights, weekend and holiday shifts are all part of the job
• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience
• ideally, you'll have spent at least one year in a front desk or guest service position
• Strength
• sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg).

This can involve bending and kneeling

Job Types:

Full-time, Part-time Pay:

$17.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person