Parts & Remanufacturing Manager

Parts & Remanufacturing Manager at Power Test, LLC Parts & Remanufacturing Manager at Power Test, LLC in Sussex, Wisconsin Posted in 9 days ago.

Type:

full-time

Job Description:

Power Test®, LLC is an industry leader in the design, manufacture, and sale of dynamometers, heavy equipment testing systems and related data acquisition and control systems. For over 40 years, Power Test has provided specialized test equipment to manufacturers, rebuild facilities, and distributors in the mining, oil and gas, power generation, marine, trucking, construction, rail, and military markets in over 90 countries on six continents. Our headquarters and manufacturing operations are located in Sussex, Wisconsin with sales representatives worldwide.

Job Summary:

The Parts & Reman Manager owns the end-to-end performance of the Company's Parts and Remanufactured (Reman) product lines. Operations and commercial growth are the priorities of this role: stabilizing and scaling fulfillment so the right inventory is in the right place and orders ship reliably, and driving Revenue, Margin, and Bookings across both product lines. This is an execution role. The strategy is defined; this role delivers it

• through fulfillment discipline, pricing execution, dealer and distributor scaling, and ecommerce and marketing partner oversight. Customer Service and Technical Support (L1, L2, and L3) report into this function as supporting capabilities that feed Part ID, Parts Order Entry, and Troubleshooting
• with the explicit purpose of protecting commercial growth, conversion, and customer retention. They are held accountable to KPIs that tie directly to fulfillment performance and commercial outcomes. Essential Functions Operations & Fulfillment (Primary Priority) Own order fulfillment performance for Parts and Reman
• on-time shipment, fill rate, and order accuracy.

Lead a small fulfillment team; set priorities, manage performance, and remove blockers. Manage inventory planning and stocking decisions across both product lines, using ABCD (or equivalent SKU tiering) analysis to prioritize investment. Work with internal operations and 3rd-party logistics partners to ensure stocking levels, warehousing, and shipment execution meet customer expectations. Diagnose and resolve fulfillment bottlenecks

• supplier lead times, stockouts, 3PL performance, shipment exceptions.

Commercial Growth (Primary Priority) Deliver the three core commercial metrics for

Parts and Reman:

Revenue, Margin, and Bookings. Execute the defined commercial growth plan across both product lines and translate it into daily actions, targets, and accountability. Conduct pricing assessments and recommend adjustments based on cost, competitive positioning, and margin targets. Visit strategic customers and key dealers/distributors as needed to close opportunities, resolve escalations, and support scaling. Scale the global dealer and distributor network

• onboarding, enablement, and performance management
• and serve as the commercial point of contact for strategic customers and key channel partners.

Oversee the Parts and Reman ecommerce presence, working with internal teams and external partners to drive traffic, conversion, and order volume. Manage promotional programs and marketing campaigns through marketing partners, ensuring alignment with inventory availability and margin targets. Customer Service & Technical Support (Supporting Commercial Growth) Oversee Customer Service and Technical Support across L1 (front-line case intake, basic Part ID, order entry), L2 (advanced Part ID, application questions, escalated order issues), and L3 (deep technical troubleshooting, engineering interface, complex warranty/reman dispositions). Position Customer Service and Technical Support as supporting functions to commercial growth

• every case, ticket, and call is treated as a conversion opportunity, a retention opportunity, or a fulfillment risk to be neutralized. Drive continuous improvement in case/ticket management
• reducing rework, improving Part ID accuracy at point of entry, shortening cycle times from inquiry to shipped order, and converting more inquiries into bookings. Education and Experience Requirements Bachelor's degree (preferred) in Business, Supply Chain, Operations, Engineering, or a related field
• or equivalent industry experience.

Field-earned expertise in aftermarket parts, reman, or distribution is welcome. 5-10+ years of experience with a combination of the following: Aftermarket parts, reman, distribution, or industrial product management with hands-on ownership of both fulfillment operations and commercial results Inventory planning, 3PL management, and stocking strategy (ABCD/Pareto SKU tiering) Pricing execution, margin management, and commercial growth ownership against Bookings, Revenue, and Margin targets Oversight of tiered Customer Service and/or Technical Support (L1/L2/L3), including KPI accountability tied to commercial outcomes Ecommerce oversight and management of marketing partners or agencies Dealer/distributor channel scaling, ideally globally What Makes Power Test Different? At Power Test We Make It Better for our Customers, our Community, and our Employees. We provide industry leading products, work vigorously in our community, and encourage a healthy, financially rewarding, work-life balance for our employees. Notably, Power Test has a broad based employee ownership program: Powered by Ownership. Powered by Ownership provides every employee an equity interest in the company. Powered By Ownership is more than just a benefit, it reflects Power Test's commitment to building an ownership mindset across the company. Together, the team is strengthening culture, rewarding innovation, and shaping a future where success is shared. This mindset is captured in Power Test's ownership slogan: Together We Build, Together We Prosper.