Patient Access Representative

Patient Access Representative
Gifford Health Care • Patient Access
Randolph , VT
Non-clinical
Full Time, Rotating, Nights and Weekends
Salary range: $16.75 - $25.12 per hour
Req # 1562
Posted 05/21/2026 Gifford is seeking a Patient Access Representative to join our Patient Access Department. The representative is responsible for providing exceptional customer service while managing a variety of administrative and patient-facing responsibilities that contribute to a positive patient experience and efficient operations. The Patient Access Representative will pre-register, register, and check out patients across multiple services, including the Emergency Department, inpatient units, and outpatient clinics. This role requires the ability to verify insurance, update medical records accurately, and ensure compliance with EMTALA regulations when working with Emergency Department patients. The representative will also be responsible for point-of-service collections, monitoring the Emergency Department Tracking Board, and operating the hospital switchboard. Additionally, this position involves reviewing patient orders for completeness, reconciling cash drawers, and proactively connecting patients with the Financial Counseling team when they are unable to meet their financial responsibilities. Success in this role requires strong customer service skills, attention to detail, and a commitment to Gifford's Core Values, Mission, and Vision. The ideal candidate is empathetic, dependable, and capable of managing multiple responsibilities in a fast-paced healthcare environment. Gifford Health Care offers competitive compensation and a comprehensive benefits package. Our Total Rewards package includes, but is not limited to: Competitive wages
Onsite parking
403b retirement plan
Health plans including dental and vision insurance
Tax-saving flexible spending accounts
Health Savings Plan with employer contribution
Long and short-term disability insurance
Tuition Reimbursement
Employee Assistance Program
Life Insurance
Regular performance reviews