Patient Access Representative - Emergency Department

Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. Community and personalized care are at the forefront of Union Hospital's values. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic, you will build a rewarding career with one of the most respected healthcare organizations in the world. At Cleveland Clinic , exceptional service isn't an add-on it's at the heart of everything we do. We're proud to be among the first healthcare systems in the nation to make patient experience a core part of our mission, delivering care that truly centers on what matters most to patients and their families. As a Patient Access Representative at Union Hospital, you'll play a key role in shaping that experience from the very first interaction. You'll guide patients through the arrival process with professionalism and empathy handling registration, insurance verification, and essential information gathering with accuracy and care. In this front-line role, you'll connect with people from all walks of life, ensuring they feel welcomed, informed, and supported. Your work won't just keep operations running smoothly it will leave a lasting, positive impression during moments that matter most. Join a team that values your contributions, invests in your growth, and empowers you to make a meaningful difference every day. A caregiver in this role w orks evenings from 2:00PM - 10:00PM , including rotating weekends and holidays . A caregiver who excels in this role will: Perform registration and obtain information about demographics, insurance, medical and financial. Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register. Function as a Super User and act as a resource for training of new caregivers. Provide registration and cash collection access in Epic. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED and two years of experience in a customer facing role OR an Associate's Degree and one year of experience OR a Bachelor's degree Knowledge of medical terminology sufficient to understand physician orders or completion of course within one year Basic PC software application knowledge and ability to use multiple data systems Excellent communication, organizational and interpersonal skills •Please note that if you are selected, you will need to attend a 2 week EPIC training starting on your first day. The training is Monday-Friday 8:00 am-4:30 pm on-site at Union Hospital. You will need to attend all days of this training. Once the training is complete, you will then start work on your assigned schedule/shift. In order to be considered, you will need to acknowledge that you are able to attend the full duration of the training.•

Physical Requirements:

Ability to communicate and exchange accurate information. Ability to perform work in a stationary position for extended periods. Ability to work with physical records or operate a computer or other office equipment. In some locations, ability to travel throughout the hospital system. In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required. Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.