Patient Account Representative

The Patient Account Representative is responsible for answering inbound calls from patients and answer any questions regarding their bill. They will ensure a professional, pleasurable, and remarkable patient experience. Position will also perform insurance verification prior to the patient's date of service to provide each practice with patient's eligibility. Answer inbound patient calls to provide information and answers to any questions about their bill for all AEG practices Take ownership of each call to ensure patients fully understand current bill Review and understand patient transactions in point of sale and billing systems Review and understand patient explanation of benefits (EOBs) and insurance explanation of payments (EOPs) Review and understand patient benefit summary sheets and insurance payer web portals Take patient payments Checking voice mails for any messages and returning calls to patients Work with practice appointment scheduler to identify and resolve insurance appointments missing benefit information Identify and escalate situations as appropriate to the correct department Make recommendations for efficiencies, processes, etc. which will help deliver quality, cost savings, and profitability improvements within the department

Requirements:

High School or GED Prior insurance billing/claims experience Prior Customer Service experience a plus Prior optical experience a plus Experience in a call center environment helpful Demonstrated ability to work in a fast-paced environment requiring multi-tasking and frequent redefining of priorities Basic PC skills to include MS office, Windows, Word, and Excel Demonstrate the ability to work successfully in a team environment, functioning for the good of the team over the individual Able to work a flexible schedule including Saturdays. Schedule based on call volume to accommodate the needs of the business Benefits 401(k) with Match Medical/Dental/Life/STD/LTD Vision Service Plan Employee Vision Discount Program

HSA/FSA PTO

Paid Holidays Benefits applicable to full Time Employees only. Physical Demands This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Req Benefits:

Benefits:

401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays •Benefits applicable to Full Time Employment only•

Compensation:

$19.50 - $21.50 per hour