Patient Account Representative

Description Our client in Holyoke, Massachusetts is seeking a Patient Account Representative for a contract opportunity. This role is ideal for a detail-oriented professional with experience in healthcare revenue cycle operations, patient billing, insurance follow-up, and account resolution. The Patient Account Representative will play a key role in supporting patient financial services by ensuring timely and accurate processing of patient accounts, resolving billing discrepancies, and delivering excellent service to patients and payers. Key Responsibilities + Review, research, and resolve patient account balances + Process patient billing and follow up on outstanding claims and payments + Work with insurance companies to verify claim status, resolve denials, and secure reimbursement + Communicate with patients regarding account balances, billing questions, and payment arrangements + Maintain accurate documentation of account activity in the billing system + Investigate and resolve discrepancies related to insurance, payments, adjustments, and patient demographics + Ensure compliance with healthcare billing regulations, payer guidelines, and company procedures + Collaborate with internal departments to support efficient revenue cycle operations We are looking for a Patient Account Representative to support billing operations for a healthcare organization in Holyoke, Massachusetts. This Long-term Contract position is ideal for someone who can manage patient account inquiries, work closely with insurance-related processes, and maintain accuracy across billing activities. The role focuses on resolving account concerns, supporting timely reimbursement, and communicating clearly with both internal teams and patient families.

Responsibilities:

• Investigate patient account discrepancies and take appropriate steps to bring issues to resolution.
• Submit authorization requests to insurance carriers and monitor outstanding approvals or updates as needed.
• Review billing and coverage information, obtain missing details, and make corrections to ensure records are complete and accurate.
• Handle electronic claim processing with close attention to timeliness and data accuracy.
• Conduct accounts receivable follow-up activities to help reduce aging balances and support collections.
• Communicate with staff members and patient families to address questions and provide clear updates on billing-related matters.
• Maintain accurate documentation of account actions, insurance activity, and follow-up efforts within billing systems.

Requirements + Previous experience as a Patient Account Representative, Medical Biller, or in a similar healthcare revenue cycle role + Knowledge of medical billing, collections, claims follow-up, and insurance verification + Familiarity with EOBs, denials management, and patient account resolution + Strong attention to detail and organizational skills + Excellent communication and customer service abilities + Proficiency with healthcare billing systems and Microsoft Office applications + Ability to manage multiple priorities in a fast-paced environment setting. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .