Patient Care Coordinator

Oak Health Center is a comprehensive outpatient mental healthcare clinic. Our goal is to provide compassionate care to all those seeking mental wellness. If you enjoy working in an environment that puts people first and treats every visitor with care and respect, join the OHC team today! Patient Care Coordinators carry out several aspects of the Oak Health Center administration, including: Under the supervision of the Site Office Manager, performing duties in assisting clients for intake process, for return follow up sessions, for rescheduling appointments Answering phone calls, logging every message, relaying messages to providers Managing incoming/outgoing faxes Greeting arriving clients, alerting providers, taking payments Providing courtesy reminder texts/emails/calls Providing triaging - provider, patient and pharmacy Maintaining complete patient charts Communicating with OM any office concerns Communicating with providers any clinical concerns Maintaining competency with the EMR system and calendar, DOXY/Facetime Assisting providers with letters/forms/consents Gaining awareness of safety precautions for the client who is DTS/DTO Answering enquiries by phone and in person in a helpful, respectful and efficient manner Maintaining appointment schedule and manages rescheduling/cancelling Maintaining electronic medical record, including the patient chart Ensuring or protecting patient confidentiality

Hours and Location:

Works up to 40 hours per week at Oak Health Center, South Pasadena location. Is also available by email and phone to PCCs to answer queries during clinic hours

General Skills and Abilities:

Customer service and interpersonal skills Ability to work well in a team environment Good written and verbal communication skills Proficiency with a computer including using the internet, the electronic medical record, Google, and MS Office software. Speed and accuracy even while multitasking Average typing speed: >65 wpm Good problem solving skills Efficiency, organizational skills Reliability, adaptability, and flexibility

Job Type:

Full-time Pay:

$21.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person