Patient Care Coordinator

We're Hiring! Patient Services Coordinator -

Full-Time Location:

Optimum Dental of Elgin, Oklahoma Optimum Dental of Elgin is growing, and we're looking for a cheerful, energetic, dependable, and experienced Patient Care Coordinator to join our passionate and patient-focused team! If you're committed to outstanding customer service and ready to jump into a supportive, drama-free, and fun office environment—this opportunity is for you.

About Us:

We're a modern, thriving dental office offering a wide range of general dentistry including implants and orthodontics. Our goal is to make patients feel truly welcome and at home every time they visit. We prioritize our patients, our team, and their families , and we're proud to work in a positive, growth-focused atmosphere using the newest technology.

What We're Looking For:

At least 1 year of experience in general dentistry A self-starter who can work independently A team player who is dependable, kind, and service-oriented Strong knowledge of case presentations . Strong knowledge of insurance verification , patient billing, and HIPAA compliance Someone available to work 32-40 hours/week , with flexibility as needed Someone available to work a rotating schedule one evening a week or a Saturday 8 to 12. We're looking for someone who is not only knowledgeable , but also energetic, approachable and patient-focused —someone who can turn dental anxiety into understanding and trust.

Key Responsibilities:

Patient Account Management Answer incoming calls and schedule dental appointments Greet patients warmly upon arrival and check them in Maintain and update patient records and financial arrangements Verify insurance and assist with billing questions Ensure patient and guest needs are met Communicate clearly with patients regarding account details and treatment costs Insurance & Claims Collect and Verify Dental Insurance Submit accurate claims with supporting documentation (e.g. radiographs) Follow up on pending claims and resolve issues promptly Collaborate with billing to ensure accurate reimbursement Treatment Knowledge & Patient Communication Confidently answer phone calls and present treatment plans to patients in a clear, compassionate, and informative manner Have a strong working knowledge of common dental procedures (e.g., fillings, crowns, root canals, implants, ortho) to answer patient questions confidently and accurately Help patients understand the "why" behind their treatment , including clinical necessity, expected outcomes, and benefits Collaborate with the clinical team to ensure patients receive consistent messaging regarding their care Assist patients in prioritizing treatment, understanding timelines, and navigating financial options (insurance vs out-of-pocket, third-party financing, etc.) Compliance & Support Uphold HIPAA and OSHA standards Maintain confidentiality and handle sensitive information with care Help with front desk and general office tasks to ensure a smooth workflow

What We Offer:

Competitive pay (based on experience) Bonus opportunities after a 90-day probationary period PTO & Paid Holidays Health insurance stipend Vision Insurance A fun, positive, growth-focused environment with a team that feels like family! Ready to Apply? If you're ready to take the next step in your dental career and thrive in a positive and supportive workplace, we want to meet you!

Pay:

$18.00 - $24.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Opportunities for advancement Paid time off Pet insurance Vision insurance

Work Location:

In person