Patient Care Coordinator

Job Title:

Patient Care Coordinator Location:

Legacy Orthopedic Physical Therapy - Newnan Branch Reports to: Clinic Director /

Owner Status:

Full-Time -

Hourly Position Summary:

At Legacy Orthopedic Physical Therapy, we are committed to providing exceptional care and service to our patients throughout their healing journey. As a Patient Care Coordinator , you play a vital role in delivering a seamless and positive experience—from the first phone call to the final visit. This role is responsible for scheduling patient appointments , coordinating insurance benefits , assisting patients with their exercise routines, maintaining a clean clinic and ensuring accurate collection of patient payments , all while fostering a welcoming and supportive environment.

Key Responsibilities:

Exercise Assistance Assist patients with their exercises under the direction of the Physical Therapists Maintain patient engagement during their sessions Float between each physical therapist to assist wherever needed Equipment set up and clean up This is frequent/constant walking and standing Scheduling & Patient Experience Manage and optimize the daily schedule to ensure full clinician schedules and minimal gaps. Schedule the patients full plan of care at time of initial evaluation. Coordinate new patient intake, verify referrals/prescriptions, and explain the care process. Maintain timely communication with patients via phone, email, and in-person interactions. Follow up on patient no-shows and reschedules to maintain continuity of care. Insurance Coordination Verify patient insurance coverage, benefits, deductibles, and copays prior to treatment. Obtain necessary authorizations or referrals as required by payers. Maintain accurate records of insurance details in the EMR/billing system. Communicate financial responsibilities clearly to patients before care begins. Oversee any Virtual Assistant(VA) staff that are involved in administrative functions especially in regards to insurance verification/authorization related matters. Payment Collection & Front Office Operations Reconcile end-of-day transactions and maintain accurate financial records. Maintain a clean and organized front desk and waiting area. Maintain a clean and organized clinic space and bathroom area. Collaborate with billing staff or third-party billing service as needed. Review and approve/write off Statement balances Review and take action on Issues and Unbilled listed weekly Review and make contact with Lawyer Liens 1x per month

Job Type:

Full-time Pay:

$15.00 - $20.00 per hour

Benefits:

401(k) matching Paid time off Application Question(s): Are you able to commute to Newnan, Ga 30265 each day?

Work Location:

In person