Patient Concierge / Front Office Coordinator

About Us We are a boutique medical practice offering a refined, high-touch patient experience. We are seeking a Patient Concierge to manage front office operations and patient interactions. This role does not perform back officeduties. Position Overview The Patient Concierge is responsible for front desk operations, administrative support, and customer service. This position does not assist with medical procedures or back office clinical functions. Who This Role is For This role is well-suited for an individual who brings attentiveness, warmth, and professionalism to every patient interaction. The ideal candidate is polished, organized, and naturally responsive, and takes pride in creating a calm, welcoming environment in a high-end medical setting. This position is ideal for someone who enjoys being the first point of contact for patients and contributing to a thoughtful, elevated front office experience. Essential Duties & Responsibilities Front Office & Patient Experience Greet and assist patients with professionalism and discretion Schedule appointments and manage phone inquiries Process patient check-in/check-out and payments Maintain accurate and confidential patient records Coordinate with clinical staff to support patient flow Customer Service Responsibilities Address patient inquiries within scope of role Maintain a calm, welcoming, and luxury environment Support follow-up communications as assigned General Responsibilities Maintain professional appearance and conduct Uphold HIPAA and confidentiality requirements Perform administrative duties as assigned Qualifications High school diploma or equivalent required Customer service, hospitality, or administrative experience preferred Strong communication and organizational skills Medical office experience a plus, not required Physical Requirements Ability to sit or stand for extended periods Ability to lift up to 15 pounds Ability to use standard office equipment Employment Terms Non-exempt position subject to California wage and hour laws At-will employment Equal Employment Opportunity We are an Equal Opportunity Employer and value diversity in our workplace.

Pay:

$20.00 - $40.00 per hour

Benefits:

401(k) Dental insurance Free parking Health insurance Paid sick time Paid time off Uniform allowance Vision insurance

Work Location:

In person