Patient Liason

Patient Liason
Northeast Alabama Regional Medical Center • Nursing Admin
Anniston, AL
Nursing Support
full-time, days/evenings, Full time M-F
Req # 15657
Under the direction of nursing and/or administrative leadership, the Patient Liaison serves as a key connection between patients, families, and the healthcare organization. This role supports communication, addresses concerns or grievances, and collaborates with clinical and non-clinical teams to enhance the overall patient experience.
The Patient Liaison promotes patient-centered care, trust, and service excellence while ensuring concerns are handled professionally, respectfully, and in alignment with organizational standards and regulatory requirements.
Serve as a primary point of contact for patients and families regarding questions, concerns, compliments, and complaints
Actively listen to patient and family concerns and facilitate timely resolution in collaboration with clinical leaders, providers, and support departments
Educate patients and families on hospital processes, patient rights, and available resources
Advocate for patients to ensure their needs, preferences, and concerns are addressed respectfully and appropriately
Document patient interactions, concerns, and outcomes in accordance with organizational policies and regulatory requirements
Assist with service recovery efforts, including follow-up communication and coordination of resolutions
Collaborate with interdisciplinary teams to identify trends and opportunities for patient experience improvement
Participate in patient rounding, meetings, or councils as assigned (e.g., Patient and Family Advisory Council)
Support leadership with patient experience data collection, reporting, and feedback analysis
Maintain confidentiality and professionalism in all interactions
Promote a culture of service excellence and compassionate care throughout the organization