Patient Service Representative - Front Office

Clinic Location Brooklyn Clinics Williamsburg:

308 Graham Ave, Brooklyn, NY 11211

Crown Heights:

341 Eastern Parkway, Brooklyn, NY 11216

Canarsie:

9708 Seaview Ave, Brooklyn, NY 11236 About the Company At Nao Medical, we're revolutionizing healthcare by blending cutting-edge technology with heartfelt, personalized care. Over the past 13 years, we've proudly served more than a million New Yorkers at our various locations.

Our mission is simple:

through our multi-specialty practice, we provide accessible, quality care tailored to each patient's needs. We're breaking down barriers, championing health equity, and delivering value-based care to create healthier communities. Job Summary As a Medical Assistant at Nao Medical, you'll be more than just a support team member - you'll be a key player in delivering exceptional healthcare experiences. From assisting physicians with medical procedures to ensuring seamless administrative operations, you'll have the opportunity to make a meaningful impact on every patient's journey. What makes this role exciting? You'll be cross-trained as a patient care assistant and front desk assistant, giving you a well-rounded experience in healthcare while honing your skills in a dynamic, collaborative environment.

Primary Responsibilities Clinical Care:

Take vital signs, assist with procedures, and collect/prepare lab specimens.

Patient Experience:

Provide compassionate, prompt responses to inquiries, ensuring every patient feels valued.

Administrative Support:

Manage patient registration, insurance verification, and scheduling as needed.

Team Collaboration:

Work closely with our team to deliver timely, high-quality care.

Professional Growth:

Learn and grow with us - your success is part of our mission.

Job Requirements Education:

High school diploma or Associate degree. Completion of an accredited medical assisting program (CMA/RMA preferred). Certifications in BLS, Phlebotomy, or EKG.

Skills:

Seamlessly use EMR systems (experience with eClinicalWorks is great) and understand the importance of adhering to HIPAA regulations. Tech-savvy with strong organizational skills for multitasking in a fast-paced setting. Communication pro - empathetic, adaptable, and ready to connect with people. Bilingual fluency in Spanish and English is a huge plus!

Schedule & Commitment:

Flexibility to work 4-6 days per week through Saturday, 8-12 hours per shift, with rotating weekends. Benefits (Full-Time): Medical, Dental, Vision, Basic Life, and Short-Term Disability Insurance options for you and your dependents Paid Family and Disability Leave

• FMLA
• 401K Retirement Plan
• Paid Time Off (PTO) Free care for you and discounted care for your family at all Nao Medical locations Nurturing a passion for promoting a healthier community and opportunities for leadership and career growth Equal Employment Opportunity Statement Nao Medical is an Equal Opportunity Employer.

We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, age, disability, marital status, sexual orientation, gender identity, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Nao Medical is dedicated to providing a work environment free from discrimination and harassment and treating all individuals with respect and dignity. Combining individuals from diverse backgrounds and experiences creates a more innovative, creative, and productive workforce. Experience the Nao Medical difference. Join us in transforming healthcare, Nao!

Education:

High school diploma or Associate degree. Completion of an accredited medical assisting program (CMA/RMA preferred). Certifications in BLS, Phlebotomy, or EKG.

Skills:

Seamlessly use EMR systems (experience with eClinicalWorks is great) and understand the importance of adhering to HIPAA regulations. Tech-savvy with strong organizational skills for multitasking in a fast-paced setting. Communication pro - empathetic, adaptable, and ready to connect with people. Bilingual fluency in Spanish and English is a huge plus!

Schedule & Commitment:

Flexibility to work Monday through Saturday, 8-12 hours per shift, with rotating weekends.