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Patient Support Representative

Job

HCA Healthcare

Remote

Full-Time

Posted 1 day ago (Updated 9 hours ago) • Actively hiring

Expires 6/13/2026

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Job Description

  • Schedule:
    Monday - Friday; 8:00am - 5:00pm
  • Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team.
Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Patient Support Representative This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital.
  • Job Summary and Qualifications
  • As a
  • Patient Support Representative
  • ,•you will•be responsible•for•conducting eligibility screenings, assessment of patient financial requirements, and counseling patients on insurance benefits and co-payments.
  • The Patient Support Representative is a liaison between the patient, hospital, and governmental agencies and is involved in all case management areas.
  • What you will do in this role:
  • + •Screen and evaluate patients for existing insurance coverage, federal and state•assistance•programs, or hospital charity•applications•.
  • + •Re-verifies benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment•.
  • Ensures
  • appropriate signatures
  • are obtained on all necessary forms.
  • + •Obtain legally relevant medical evidence, physician statements and all other documentation•required•for eligibility determination.
  • + •Complete and•file applications•.
  • Initiate and
  • maintain
  • proper follow-up with the patient and government agency caseworkers to ensure
  • timely
  • processing and completion of all mandated applications and accompanying documentation.
  • + •Ensure all insurance, demographic and eligibility information is obtained and•entered•into•the system accurately•.
  • Document progress notes to the patient's file and the hospital computer system.
  • + •Participates in ongoing, comprehensive training programs as•required•.
  • + •Follows policies and procedures to contribute to the efficiency of the office•.
  • Covers and
  • assists
  • with other office functions as
  • requested
  • .
    • + •Will be•required•to make field•visits•as necessary.
    • Qualifications you will need:
    • + •Previous•experience with government programs such as Disability or Medicaid/Medicare preferred•+ •Minimum•one-year•related experience•required•, preferably in healthcare.
    • + •Relevant education may substitute experience•requirement•.
    • + •Work from home roles•require•employees•to have or obtain•high speed•internet,•25 MB download and•15•MB upload.
    • Benefits
    • Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: +
    • Comprehensive benefits
    • for medical, prescription drug, dental, vision, behavioral health and telemedicine services +
    • Wellbeing support,
    • including free counseling and referral services +
    • Time away from work
    • programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence +
    • Savings and retirement resources
    • , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling +
    • Education support
    • through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing +
    • Additional benefits
    • for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
    • _
    Note:
    Eligibility for benefits may vary by location._
    • " •Parallon•provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare.
    Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. " "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you find this opportunity compelling, we encourage you to apply for our Patient Support Representative opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team.
    • We are interviewing - apply today!
    • We are an equal opportunity employer.
    We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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