Patron Services Associate

TITLE :

Patron Services Associate STATUS :

Seasonal, Part-time Part-Time, On-site:

June 23, 2026 - August 30, 2026

COMPENSATION :

$ 17 - $18 per hour, approximately 15-25 hours per week Benefits (Summer only) : three meals a day, free access to classes, performances, talks, and studio usage.

SCHEDULE

: Work days are from Wednesday to Sunday, during performance hours which are subject to changes according to the schedule. Work on weekends is required and may involve rotation.

REPORTS TO

: Theatre Manager

DEPARTMENT

: Patron Services

WORKS WITH

: Theatre Manager, Box Office Manager, Retail Manager, Volunteers We are hiring multiple Patron Services Associates to help create a welcoming and seamless experience for visitors and Patrons at Jacob's Pillow during the summer season. As a front-facing team member, you will play a vital role in engaging with patrons, assisting with ticketing and seating, and providing information about performances and events to enhance their overall experience. This role is an excellent opportunity for individuals interested in gaining hands-on experience in theatre management, audience engagement, and event operations while being immersed in a dynamic performing arts environment.

KEY RESPONSIBILITIES

Provide excellent service to patrons, ensuring a welcoming and informative experience. Assist visitors with inquiries related to performances and events. Scan tickets and assist patrons to their seats. Distribute programs and help maintain tidy theater spaces. Occasionally transport patrons using a golf cart. Working in the will call for ticket pick up.

REQUIRED QUALIFICATIONS

Previous experience in theater ushering, customer service, retail, or box office settings. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. A passion for the arts and commitment to the mission of Jacob's Pillow.

PREFERRED QUALIFICATIONS

Proficiency in using point-of-sale systems and ticketing software is preferred. Drivers License preferred. Bilingual is a plus.

SKILLS & QUALITIES

Active commitment to continuous learning as well as Inclusion, Diversity, Equity, and Accessibility. Ability to work proactively, kindly, creatively, flexibly, and collaboratively. Excellent interpersonal, communication, critical thinking, and organizational skills.

WORKING CONDITIONS/PHYSICAL DEMANDS

Working regularly in wooded areas and uneven terrain with exposure to native wildlife, including, but not limited to, rodents, ticks, and mosquitos. Working regularly outdoors in all weather conditions, including inclement weather. Moving through and between multiple locations throughout the entire campus. Remaining in a stationary position for extended periods of time. Not sure you meet 100% of the qualifications? Research shows that men apply for jobs when they fulfill an average of 60% of the criteria, but women tend to apply only if they meet 100% of them. Yet, people who are systematically marginalized tend only to apply if they meet every requirement. We encourage you to apply if you believe you could excel in this role. Please use your cover letter to tell us about what you hope to bring to this role. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. So, whether you're returning to work after a gap in employment, simply looking to transition, or taking the next step in your career path, we will be glad to have you on our radar.

APPLICATION PROCESS

Video and/or audio applications are welcome (though not required), in addition to written expressions of interest.

Interview Stages:

Candidates can expect to engage in up to two rounds of interviews.

Additional Documents:

We may ask for a writing sample or a sample spreadsheet to better understand your expertise and fit for the role.

Accessibility Accommodations :

Should you require any accommodations to facilitate your application, please don't hesitate to reach out to us at hr@jacobspillow.org. We are committed to providing support throughout the application journey, whether that's through email, a phone conversation, or a video call.

REQUIRED QUALIFICATIONS

Previous experience in retail, customer service, or box office settings. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. A passion for the arts and commitment to the mission of Jacob's Pillow.

PREFERRED QUALIFICATIONS

Proficiency in using point-of-sale systems and ticketing software is preferred. Drivers License preferred. Bilingual is a plus.

SKILLS & QUALITIES

Active commitment to continuous learning as well as Inclusion, Diversity, Equity, and Accessibility. Ability to work proactively, kindly, creatively, flexibly, and collaboratively. Excellent interpersonal, communication, critical thinking, and organizational skills.

WORKING CONDITIONS/PHYSICAL DEMANDS

Working regularly in wooded areas and uneven terrain with exposure to native wildlife, including, but not limited to, rodents, ticks, and mosquitos. Working regularly outdoors in all weather conditions, including inclement weather. Moving through and between multiple locations throughout the entire campus. Remaining in a stationary position for extended periods of time. Not sure you meet 100% of the qualifications? Research shows that men apply for jobs when they fulfill an average of 60% of the criteria, but women tend to apply only if they meet 100% of them. Yet, people who are systematically marginalized tend only to apply if they meet every requirement. We encourage you to apply if you believe you could excel in this role. Please use your cover letter to tell us about what you hope to bring to this role. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. So, whether you're returning to work after a gap in employment, simply looking to transition, or taking the next step in your career path, we will be glad to have you on our radar.

APPLICATION PROCESS

Video and/or audio applications are welcome (though not required), in addition to written expressions of interest.

Interview Stages:

Candidates can expect to engage in up to two rounds of interviews.

Additional Documents:

We may ask for a writing sample or a sample spreadsheet to better understand your expertise and fit for the role.

Accessibility Accommodations :

Should you require any accommodations to facilitate your application, please don't hesitate to reach out to us at hr@jacobspillow.org. We are committed to providing support throughout the application journey, whether that's through email, a phone conversation, or a video call.