Payroll Specialist - Operations Liaison

We are looking for a Payroll Specialist - to support payroll operations and serve as a trusted point of contact for employees, managers, and internal teams in Iron Mountain. This Long-term Contract position is ideal for someone who combines strong payroll knowledge with a customer-focused approach and can navigate complex pay questions with accuracy and professionalism. The role works closely with Operations, HR, Finance, and technical partners to help maintain reliable payroll processes, resolve issues efficiently, and improve the overall employee pay experience.

Responsibilities:

• Act as the main link between field operations and payroll, responding to pay-related questions and driving issues through resolution.
• Examine time records, supporting data, and payroll details to identify discrepancies and coordinate corrections with supervisors and managers.
• Advise leaders and employees on pay practices, timekeeping expectations, deductions, direct deposit updates, tax withholding changes, and related payroll matters.
• Support payroll preparation by validating attendance information, reviewing exceptions, and ensuring data is accurate before submission.
• Enter and reconcile payroll changes such as retroactive pay, special earnings, status updates, hires, separations, and other employee record changes.
• Work with HR, Finance, Operations, and IT partners to address escalations, interpret payroll policies, and resolve system or timekeeping issues.
• Produce routine payroll audits, reports, and reconciliations to confirm data integrity and compliance with applicable requirements.
• Maintain organized payroll records and identify recurring errors or process weaknesses, recommending practical improvements to strengthen efficiency and accuracy.