PC Systems Administrator

PC Systems Administrator Court Name/Organization Louisiana Western Probation and Pretrial Services Overview of the Position The U.S. Probation and Pretrial Services Office for the Western District of Louisiana is accepting applications for a PC Systems Administrator in the Lafayette, Louisiana office. The incumbent performs work related to workstation and server administration, end-user support, system and application maintenance and troubleshooting, and computer security. The incumbent is responsible for recommending, planning, and installing new systems, products, and applications. Location Lafayette, LA Opening and Closing Dates 05/04/2026•Open Until Filled Appointment Type Permanent Classification Level/Grade

CL 26/01

•CL 26/61 Salary $54,372•$88,366 Announcement Number 26-0004

Position Description Representative Duties:

Recommend, install, configure, and provide technical support for complex administrative and operations specific national applications, including developing new features. Maintain version applicability and local functionality of user applications, such as: MS Windows, MS Office 365. Provide technical support and oversee maintenance of telephone systems and audio/visual systems, as required. Provide setup and support for mobile computing devices and remote access (laptops, iPads, mobile phones, etc.) Answer help desk requests received via phone, email and chat sessions. Diagnose, research, and document solutions to these requests. Determine and recommend computer software or hardware required to install new systems and applications, or alter existing systems/applications. Diagnose hardware and custom off-the-shelf software problems and replace defective components or design software fixes. Analyze, isolate, and solve complex system problems utilizing technical resources. Diagnose and remedy computing system failures, both hardware and software. Maintain and administer computer networks and related computing environments, including computer hardware, systems software, and all configurations. Determine hardware and/or software requirements and recommend changes to improve systems and configurations. Determine upgrade schedules and software standards for personal computers and other systems. Develop upgrade procedures and plan for future growth. Maintain, install, and update desktop computers, including new product evaluation and software compatibility analysis. Maintain automated management systems for imaging, software updates, and patch management. Maintain computer security resources on all workstations, including anti-virus and firewall systems. Assist with server security systems, as required. Assist with network systems, including file server and user account administration, backup management, disaster recovery and connectivity problem solving. Perform system start-up and shut down procedures. Prepare written instructions for users and IT staff, which are clear and effective. Train users to work with computer systems and programs. Prepare reports and memoranda regarding complex automation issues with a focus on the reader Maintain detailed inventory records for IT and non-IT assets This list is intended to reflect typical duties. It is not all-encompassing and does not include all duties or special work assignments. Qualifications Required Competencies (Knowledge, Skills and Abilities)

Information Technology and Automation:

Thorough knowledge of, and skill in using, supported applications and their design. Knowledge of theories, principles, practices, and usage of computer hardware and software, office automation and data communications. Knowledge of capabilities, limitations, and functional applications of information technology. Knowledge of operating systems, servers and workstation products. Knowledge of Local Area Networks (LANs) and Wide Area Networks (WANs), including system security standards. Knowledge of telephone and wireless systems. Skill in planning for and performing routine and complex hardware maintenance and troubleshooting. Ability to implement, operate and document information technology systems considering both hardware and software issues. Ability to train court personnel in relevant hardware and software programs. Ability to meet established deadlines and commitments.

Court Operations:

Knowledge of court policies, procedures and guidelines. Knowledge of the functions and procedures of the administrative and operational sections of the court unit. Knowledge of internal controls concerning procurement, inventory, and receiving of materials, including property management and internal controls.

Judgment and Ethics:

Knowledge of, and compliance with, the Code of Conduct for Judicial Employees and court confidentiality requirements. Ability to consistently demonstrate sound ethics and judgment.

Written and Oral Communication/Interaction:

Ability to communicate technical information effectively (orally and in writing) to and users in a manner that they can understand. Ability to interact effectively and appropriately with others, providing customer service and resolving difficulties while complying with regulations, rules, and procedures. Ability to work as part of a team.

Human Resources:

Skill in mentoring and training employees with varying educational backgrounds and aptitudes. General Experience Primary Job Focus and Scope The primary focus of the job is planning for and implementing highly complex information technology projects and troubleshooting complex hardware and software problems based on understanding the needs and priorities of the court and end users. PC Systems Administrators gather and analyze information to determine and act on or recommend the best course of action. Incumbents support the front-end of the court unit's information technology systems and have frequent significant interactions with end-users. Presenting knowledge and professionalism ensures the trust and confidence of end-users. The work of the court unit is dependent on its automated systems. Incumbents ensure that systems and applications operate as they should. The potential consequences of errors could result in systems and applications that perform poorly and/or do not meet user needs. This could result in decreased productivity, increased costs and lost data, and reflect poorly on the court unit and the court as a whole. Complexity and Decision Making Computer systems have components with a multitude of interrelationships that can introduce problems, and also hardware components that can fail. Choosing among different approaches, each with a potential for harm, is a regular requirement of incumbents. Incumbents must consider efficiency and economy in evaluating alternatives, while ensuring systems operate with little or no disruption. Incumbents work independently and frequently make fast decisions and implement corrective action, often without full information. Technology is fast paced in this area and the incumbent must remain current in the field in order to make sound recommendations regarding new systems, equipment, and software. Decisions are made within the context of professional and judiciary standards, broad policies, or general goals. Incumbents must apply advanced technical skills and thorough knowledge and experience with court policies, practices, guidelines and information resource management bulletins in order to anticipate and resolve complex problems, questions, or situations. Interactions with Judiciary Contacts Within the judiciary, incumbents have contact with peers, management, judges, chambers staff, and court unit staff for the purpose of responding to requests for information and solving problems and managing information technology projects. Contacts are also with sources such as functional specialists in the automation regional training centers, circuit executive staff and the AO on equipment/software problems., new or revised applications, and projected system changes. Interactions with External Contacts Outside contacts are with equipment and software representatives from commercial organizations concerning problems with currently installed equipment, procurement of software and hardware, and to keep current with the technology being used in court. Work Environment and Physical Demands Work is performed in an office setting. Duties sometimes require working during non-business hours. Duties include occasional travel to district offices, training and seminars. Physical effort may be required in moving, connecting, or troubleshooting moderately heavy equipment.

Minimum Qualifications:

Applicant must be a high school graduate or equivalent Two years of advanced experience with installation, configuration, maintenance, and support of information technology systems & networks Ability to identify new products and solutions to implement new technologies Ability to communicate technical information effectively (orally and in writing) to end users in a manner that they can understand Ability to interact effectively and appropriately with others, providing customer service and resolving difficulties while complying with regulations, rules, and procedures Ability to work as part of a team Must be an innovative and creative problem solver who can effectively work with management on projects and daily challenges Must be able to manage multiple priorities and projects and work with limited supervision

Specialized Experience Preferred Qualifications:

Bachelor's degree in Computer Science, MIS or related field Experience with VMWare Horizon (VDI) Experience with SharePoint and/or other Office 365 products Experience as a U.S. Courts employee Knowledge of relational database fundamentals and experience with database applications such as MySQL and Microsoft SQL server Knowledge of professional-grade digital audio and video components and control systems used in electronic courtrooms for evidence presentation and recording court hearings. Experience VoIP systems such as Cisco Experience with website development Employee Benefits The Judiciary offers multiple insurance programs to provide peace of mind for you and your loved ones. Please visit our website at http://www.uscourts.gov/careers/benefits This position is subject to mandatory electronic fund transfer (direct deposit) for payment of net earnings.

Miscellaneous Representative Duties:

Recommend, install, configure, and provide technical support for complex administrative and operations specific national applications, including developing new features. Maintain version applicability and local functionality of user applications, such as: MS Windows, MS Office 365. Provide technical support and oversee maintenance of telephone systems and audio/visual systems, as required. Provide setup and support for mobile computing devices and remote access (laptops, iPads, mobile phones, etc.) Answer help desk requests received via phone, email and chat sessions. Diagnose, research, and document solutions to these requests. Determine and recommend computer software or hardware required to install new systems and applications, or alter existing systems/applications. Diagnose hardware and custom off-the-shelf software problems and replace defective components or design software fixes. Analyze, isolate, and solve complex system problems utilizing technical resources. Diagnose and remedy computing system failures, both hardware and software. Maintain and administer computer networks and related computing environments, including computer hardware, systems software, and all configurations. Determine hardware and/or software requirements and recommend changes to improve systems and configurations. Determine upgrade schedules and software standards for personal computers and other systems. Develop upgrade procedures and plan for future growth. Maintain, install, and update desktop computers, including new product evaluation and software compatibility analysis. Maintain automated management systems for imaging, software updates, and patch management. Maintain computer security resources on all workstations, including anti-virus and firewall systems. Assist with server security systems, as required. Assist with network systems, including file server and user account administration, backup management, disaster recovery and connectivity problem solving. Perform system start-up and shut down procedures. Prepare written instructions for users and IT staff, which are clear and effective. Train users to work with computer systems and programs. Prepare reports and memoranda regarding complex automation issues with a focus on the reader Maintain detailed inventory records for IT and non-IT assets This list is intended to reflect typical duties. It is not all-encompassing and does not include all duties or special work assignments.