Patient Experience & Technology Orchestrator

Patient Experience & Technology Orchestrator Elmé - 5.0 Buffalo, NY Job Details Part-time $20 - $30 an hour 20 hours ago Qualifications Bar Venue guest services Restaurant experience

Full Job Description Job Title:

Guest Experience & Front-of-House Coordinator Company:

Elmé

Aesthetics & Oculofacial Plastic Surgery Location:

Snyder, NY 14226

Employment Type:

Per Diem About Elmé Elmé is a private medical practice specializing in aesthetic and reconstructive oculofacial plastic surgery. Created as a thoughtful response to careless medicine, we place the humanity of every guest at the heart of our work. We blend clinical precision with elevated, hospitality-driven care to help our guests not only look their best, but truly feel their best. Every interaction is designed with intention, refinement, and genuine warmth—much like a best-in-class dining or boutique hospitality experience. About the Role We are seeking a Guest Experience & Front-of-House Coordinator with a strong background in hospitality or restaurant service. This role is ideal for someone who understands the art of anticipating needs, managing flow, and creating a seamless, welcoming environment. You will be the first and lasting impression of Elmé—setting the tone for a thoughtful, high-touch experience while ensuring the day runs smoothly behind the scenes. What You'll Do Welcome guests with the same warmth, attentiveness, and professionalism you would in a top-tier restaurant or hospitality setting Manage reservations (scheduling), guest flow, and timing throughout the day to ensure a seamless experience Communicate clearly and graciously via phone, text, and email—guiding guests through their visit from start to finish Anticipate guest needs, preferences, and comfort—creating a personalized, elevated experience Support in-house events and special experiences, bringing energy and polish to every detail Work closely with the clinical team to ensure smooth handoffs and a cohesive guest journey Confidently navigate scheduling and communication systems (training provided) Step in to problem-solve with composure—keeping the experience smooth even when things shift Who You Are You have experience in restaurants, bartending, hospitality, hotels, or another guest-facing roles where service excellence is the standard You understand pacing, presence, and how to read a room (or a guest) You bring a calm, polished, and professional demeanor—even in fast-paced environments You enjoy creating experiences, not just completing tasks You're comfortable learning and using technology to support operations You take pride in details, presentation, and making people feel genuinely cared for Why Join Elmé Be part of a small, high-performing team redefining what "service" looks like in healthcare Apply your hospitality skills in a more intentional, daytime setting Work in a beautiful, design-forward environment where details matter Competitive per diem compensation and hands-on training Play a meaningful role in helping people feel seen, cared for, and confident How to Apply Please send your resume and a brief note about your hospitality experience and why you're drawn to Elmé to:

Pay:

$20.00 - $30.00 per hour

Work Location:

In person