Operations Orchestrator

Operations Orchestrator Bolt Farm Treehouse - 4.3 Whitwell, TN Job Details Full-time $90,000 - $132,600 a year 3 days ago Qualifications Optimizing workflow processes Hospitality reservation systems Stress testing simulations Staff supervision Hotel housekeeping management Defect resolution root cause analysis Resort Team supervision Finance Tooling Standard Operating Procedures (SOPs) implementation Workflow management (operations management method) Operations coordination Defect analysis Coaching Automation software Operations transformation Lean Hotel operational efficiency Gap analysis Managing hospitality teams Mid-level Scalable systems System maintenance Team training Issue tracking Property management systems (PMS) Scalability Meeting facilitation Root cause analysis Full Job Description The Mission Turn messy on-site reality into calm, clean, scalable systems that the Sr. Director and frontline teams can actually run on. Eliminate waste and chaos. Convert floor truth into BoltOS standards. Free the Sr. Director to lead instead of firefight. Why This Isn't a Normal Ops Role Bolt Farm Treehouse isn't a generic boutique hotel. It's a mountaintop lab rebuilding hospitality from first principles—so couples don't just vacation, they remember why they chose each other. We're building America's most iconic romantic luxury retreat brand — nature-immersed, emotionally transformative experiences with 3,300+ five-star reviews, features in Forbes, Travel + Leisure, and Netflix. We're scaling from a $32M flagship to a $200M+ national portfolio. We are the Department of Growth Efficiency (DOGE) : anti-bloat, anti-corporate theater, pro-beautiful systems that actually work. We need an Operations Orchestrator who treats friction as the enemy and sees a perfect SOP as a work of art. What You'll Do Lead through the team Walk the villas with housekeeping, ride with maintenance, sit in on spa and DreamWeaver setups, and jump into front-of-house. Build real trust so people tell you what's actually happening. Coach supervisors on consistency and standards—without micromanaging their teams. Translate floor reality into bulletproof processes Turn observations into dead-simple SOPs, photo standards, checklists, and templates that new hires can follow on day one.

Standardize the moments that matter:

arrivals, turnovers, staging, spa, DreamWeaver experiences, and maintenance cycles. Convert one-off fixes into reusable playbooks so the same problem never needs a second meeting. Run the operating rhythm Own daily huddles and weekly cadences that keep housekeeping, maintenance, spa, DreamWeavers, and front-of-house in sync. Tighten every handoff so requests and issues flow cleanly without chasing. Build & stress-test the systems Treat PMS, BoltOS, task tools, comms, and finance as one integrated ecosystem—find the gaps and close them. Partner with tech to embed your processes directly into our custom OS and AI tools. Identify automation that removes repetitive work and returns time to guests. Protect the guest experience Every decision is filtered through one question: "Does this make it easier for couples to reconnect?" Catch friction before guests feel it. When something breaks, respond calmly, fix the root cause, and update the system. You are the Sr. Director's execution partner. You don't own the whole property—you make it run 2-3× smoother.

How We'll Measure You Target Metrics:

Director Leverage (Primary) 30%+ reduction in avoidable escalations and recurring operational interruptions within 90 days Systemization Velocity 3-5 actively used SOPs, checklists, or workflows embedded into BoltOS/BoltGPT per month Guest Friction Kill Rate % of recurring guest friction points resolved with a root-cause fix, SOP update, and OS change within 72 hours. Operational Flow Health 90% of recurring work executed via SOP/OS instead of heroics Repeat Failure Rate