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House Manager
Job
Illinois Employer
Chicago, IL (In Person)
$47,840 Salary, Part-Time
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Job Description
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13507041
JOB TITLE:
House ManagerREPORTS TO
Front of House DirectorFLSA STATUS
Hourly, Part-Time, Non-ExemptCOMPENSATION
\$23per hourLOCATION
170 N. Dearborn St., Chicago, IL, 60601POSITION SUMMARY:
The House Manageris responsible forsupervisingGoodman Theatres Front of House operation andservesas the main public contact for patrons, visitors, and staff during scheduled performances and events. This role manages on-shift bartenders, gift store associates, coat check attendants, and other support roles. Additionally, this role ensures theoverallsafety of guestsand staffbefore, during and after the performance in collaboration with Goodman Theatres Guest Servicesand Facilitiesdepartment, as well as athird-party security team. This position offersadditionaladministrative support to the Front of House department as needed. This is a part-time, hourly position, with availability requirements;this includesa mix of afternoons, evenings, (M-F/Sat/Sun), and weekend shifts typically from 11:30am-6pm (matinee performances) and 5pm-12am (eve performances). Some later evenings are required due to special event scheduling. Candidates must be available for either the week of Thanksgiving or Christmas holidays during Goodman\'s annual production of A Christmas Carol.RESPONSIBILITIES
Serve as the main representative for the Front of House Department and Goodman Theatre at all assigned performances and events, offering superb customer service to all who enter the building {=html}- Supervise and support the Front of House staff for assigned performances, internal/externalrentalsand otherspecial events {=html}
- Ensure cleanliness andtimelymaintenance of all Front of House areas prior to patron arrival times, as well at the end of each performance shift {=html}
- Maintain the supply of playbills, stuffers, andadditionalmarketing materials for patrons and visitors asdesignatedby the Front of House Director {=html}
- Oversee daily distribution/reconciliation of cash banks (bars and gift store) and record-keeping of credit card tips for Front of House staff {=html}
- Ensure that Goodman patrons have a superior experience at the theatre {=html}
- Assistwith routine inventory tracking for the Goodman Theatre Barareasand Gift Store {=html}
- Perform other Front of House and Event support roles as assigned to support the overall FOH operation.
QUALIFICATIONS & EXPERIENCE
At least two yearsofexperience working in customer service:ideally in thespecial eventsor performing arts fields. Supervisory experienceis stronglypreferred. Ability to communicate and work effectively in a team setting with diplomacy, tact, friendliness, poise, and authority. {=html}- Demonstrated abilityto work independently and solve problems critically. {=html}
- Experience working with apoint-of-salesystem (Toast preferred) {=html}
- CPR/First Aid certification required (or willingness to obtain if hired) {=html}
- Basset Certification required (or willingness to obtain if hired) {=html}
- Experience in a union setting beneficial {=html}
- May berequiredto stand for extended periods of time and be able to lift program boxes and other equipment as needed (approx. 40lbs) {=html}
- Cansubmitavailabilityfor no less than 4 shifts (approximately 20-25hours based on show/event run times) per week.