Escape Room Manager

About Us Trapped in the Upstate Escape Rooms is a locally owned, family-operated escape room company with locations in Greer and Spartanburg. We create immersive, handcrafted adventure experiences focused on storytelling, customer experience, and teamwork. We are looking for a hands-on manager who can help support daily operations, lead staff, and help us continue growing. Position Overview This is a hands-on leadership role that works directly alongside ownership to help oversee day-to-day operations at our escape room locations. This is not a desk job — managers actively run games, interact with guests, troubleshoot issues, train employees, and help ensure smooth operations during busy weekends and events. Because our experiences are reservation-based and pre-booked by guests, reliability and accountability are extremely important in this role. There will be shifts where you are the primary staff member on-site responsible for running operations and ensuring guests have a great experience. We are looking for someone who takes that responsibility seriously, communicates proactively, and can be consistently counted on. Responsibilities Oversee operations during scheduled shifts Train and support game hosts Help maintain a positive, team-oriented work environment Handle customer concerns and resolve issues professionally Monitor guest experience and help maintain high review standards Assist with driving sales and reaching business goals Run escape room games and monitor gameplay Troubleshoot basic tech or game-related issues Perform light repairs, resets, and maintenance tasks Help maintain cleanliness and organization throughout the facilities Communicate important updates, concerns, or operational issues to ownership Qualifications Leadership or management experience preferred Escape room experience strongly preferred Strong communication and customer service skills Ability to multitask and stay organized in fast-paced situations Comfortable leading shifts independently Basic technical troubleshooting ability or willingness to learn Dependable, professional, and responsive Strong attendance and reliability required Weekend, evening, holiday, and school break availability required Hospitality, entertainment, restaurant, or event experience is a plus What We're Looking For We can teach our systems and operations, but we are looking for someone who already has: initiative, reliability, leadership ability, problem-solving skills, and strong people skills. The ideal candidate is someone who communicates well, follows through consistently, stays calm under pressure, and is willing to jump in wherever needed. This position is best suited for someone who takes ownership of their role and understands the importance of consistency in a guest-facing business. Schedule Primarily evenings and weekends Holidays and school breaks are required availability periods Full-time preferred, but strong part-time candidates may be considered Flexibility between Greer and Spartanburg locations preferred Pay Starting at $17-19/hour based on experience Growth opportunities available for strong performers Perks 50% employee discount on merchandise and at-home games Quarterly 25% discount on escape room bookings for friends and family Flexible scheduling Fun, fast-paced work environment Opportunity to grow with a locally owned business Locations Greer and Spartanburg, SC To apply, please submit your resume and complete our application questionnaire. We are looking for someone who wants to be part of building and improving the guest experience long-term — not just filling shifts.

Pay:

$17.00 - $18.00 per hour

Benefits:

Employee discount Flexible schedule Application Question(s): This position requires frequent evening, weekend, holiday, and school break availability. Are you able to reliably work during those times? Have you previously worked in an escape room environment? This role often requires independently overseeing operations, handling customer concerns, and troubleshooting problems without immediate supervision. How comfortable are you with that level of responsibility? Please describe a time you had to handle a difficult customer, employee issue, or high-pressure situation at work. What did you do? Reliability and attendance are extremely important in this role due to pre-booked reservations and scheduled guest experiences. In the past 12 months, how would former employers describe your attendance and dependability? Why are you interested in working specifically in the escape room industry and in a leadership role?

Work Location:

In person