Premium Concierge (Event Day Position)

At the Tennessee Titans, we're dedicated to a winning culture, making a meaningful impact in our community, and creating moments that bring people together. We pursue excellence in everything we do and foster a culture of accountability, teamwork, and relentless commitment because we are dedicated to being a part of something bigger than ourselves. At the Tennessee Titans, we're dedicated to a winning culture, making a meaningful impact in our community, and creating moments that bring people together. We pursue excellence in everything we do and foster a culture of accountability, teamwork, and relentless commitment because we are dedicated to being a part of something bigger than ourselves. Job Description - What you will do The Tennessee Titans are hiring part-time Event Day Staff to deliver exceptional premium guest experiences at Nissan Stadium. We need poised, detail-oriented professionals to provide personalized assistance with ticketing, seating, and special requests while proactively resolving concerns for our high-end guests during elite games and concerts. This unique opportunity allows you to be part of the final season at the current stadium while helping set the hospitality standard for our new stadium opening in 2027. Deliver a world-class level of service to Premium Partners and guests, creating a welcoming and refined experience at all times Greet all guests and clients with a friendly, professional demeanor upon entry to suite and premium areas, ensuring proper tickets or credentials for access Conduct pre- and post-event suite checks to confirm spaces are guest-ready, safe, and maintained to premium standards Proactively address and resolve guest concerns, viewing each interaction as an opportunity to turn challenges into positive, memorable experiences Document guest feedback and service issues in detail to support post-event follow-up and resolution Immediately report client issues or escalated concerns to the Premium Team Manager or Supervisor on duty Exercise professionalism and discretion at all times when working with VIPs, high-profile clients, and Premium Partners Attend mandatory Stadium Experience Trainings and complete online mandatory trainings throughout the year Requirements - What you will bring Minimum Qualifications MUST be 18 years or older to apply Must live in the or around the Greater Nashville Area Experience Must be available to work at least 70% of the major Nissan Stadium events throughout the calendar year. Maintain a positive outlook that demonstrates approachability, friendliness, and professionalism Must have excellent interpersonal skills and be able to work well with others Strong and proactive customer service, troubleshooting, and communication skills Customer service and/or special event experience preferred Flexibility to be relocated based on event day needs Ability to work full shifts before and after events in various weather elements Physical Requirements and Working Conditions Must have the ability to participate in some physical activity, including lifting supplies and standing for long periods of time Those selected for further consideration will be contacted by someone from the Tennessee Titans. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.