Product Support & Sales Specialist

Product Support & Sales Specialist Department:

Client Services Supervised by:

Kevin Pelorus Status:

Part-Time (M-F, 10:00 AM - 4:00 PM | Flexible)

Level:

Entry / Junior Role Overview As a Product Sales and Support Specialist, you will be the primary point of contact for our clients, ensuring they receive high-standard technical assistance and seamless account management. This role is a unique blend of technical hands-on work , customer success , and outbound growth . You will be responsible for the full lifecycle of our display units—from assembly and software configuration to troubleshooting and client outreach.

Key Responsibilities Client Advocacy:

Provide professional phone and email support, resolving billing inquiries and product questions with a "customer-first" mindset.

Technical Operations:

Assemble, configure, and test hardware display units and software to meet specific client requirements.

Maintenance & Logistics:

Diagnose hardware issues and manage the dispatch of replacement units.

Inventory Management:

Monitor and organize stock/tools for display components and ensure timely procurement of parts.

Field Support:

Perform occasional local travel (primarily in-state) for on-site installations and replacements.

Documentation:

Maintain meticulous records of customer interactions and service history to ensure team-wide transparency.

Growth Support:

Conduct cold calls to curated lead lists to introduce our services and expand our client base.

Qualifications & Skills Communication:

Exceptional verbal and written communication skills with the ability to explain technical concepts to non-technical users.

Organization:

Strong ability to prioritize a dynamic workload and stay ahead of routine maintenance tasks.

Adaptability:

A quick learner who thrives in on-the-job training environments.

Technical Aptitude:

• Proficient in standard office/word processing software. Familiarity with multiple Operating Systems (Windows, ChromeOS, Android, iOS, or •NIX) is highly preferred.

Reliability:

Must hold a valid driver's license for travel.

Work Environment & Physical Demands Environment:

Generally a quiet/standard office setting.

Manual Tasks:

Ability to lift up to 50 lbs (infrequently) and perform physical tasks including bending, kneeling, or climbing during installations.

Safety:

Responsible for installing A/V equipment in a safe, professional manner. Why This Position? This is an ideal role for a tech-enthusiast looking to build a career in Client Services or Technical Operations. We offer a flexible 20-30hour work week and the opportunity to work across various hardware and software platforms.

Pay:

From $18.00 per hour

Benefits:

Flexible schedule

Work Location:

In person