Program Manager, Field Support

Job Description Insight Global is seeking a Program Manager, Field Support for a top telecommunications client focused on growth and market expansion. This role plays a critical part in successfully launching new field teams and partners into emerging markets by ensuring operational readiness, professional onboarding, and strong program support. The ideal candidate understands how to evaluate a new market, enable partners and sales teams quickly, and connect corporate program teams with field execution. This individual will track field KPIs, remove operational friction, and ensure growth happens in a controlled, scalable, and compliant way—without breaking the customer or partner experience. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

•  Program or operations management experience driving growth initiatives in field or partner-led organizations
•  Proven experience launching new teams/markets (e.g., new city or region rollout)
•  Strong understanding of market readiness (local dynamics, staffing, partner enablement)
•  Expertise in professional onboarding for partners, offices, and sales reps
•  Experience working with corporate program teams and 3rd‑party partners
•  Strong operational rigor across processes, documentation, and timelines
•  Ability to define, track, and report field KPIs tied to growth and execution
•  Clear, executive‑ready written and verbal communication skills
•  Telecom, fiber, or DTC sales environment experience
•  Experience scaling microbusiness or SMB sales motions
•  Familiarity with sales portals, onboarding systems, and order workflows
•  Background in partner enablement, compliance, or field operations support
•  Experience building or improving KPI dashboards (Excel, Power BI, or similar)
•  Comfortable presenting market readiness and performance updates to leadership