Program Manager (NetSuite)

Nassau CandyProgram Manager, Business Applications Location:

Hicksville, NY (Hybrid or Onsite Preferred)

Department:

Business Systems Reports To:

Director, Business Applications About Nassau CandyNassau Candy is a premier manufacturer, importer, and distributor of specialty confections, fine foods, and promotional products. As we continue to scale, we are investing in modern business systems to drive operational efficiency, data visibility, and long-term growth across our manufacturing, distribution, and promotional business lines. Position SummaryWe are seeking an experienced Project Manager, Business Applications to lead a strategic ERP transformation to NetSuite ERP, delivered in partnership with a third-party implementation consulting firm.

This role serves as the internal program owner, ensuring strong collaboration between business stakeholders, IT, and the external system integrator. You will drive execution, accountability, and delivery outcomes across a complex, multi-functional environment.

Success in this role means building a scalable, modern software ecosystem that improves productivity, ensures data integrity, and supports long-term business growth. Key Responsibilities Program & Partner LeadershipOwn end-to-end program delivery in collaboration with the NetSuite implementation partnerDefine clear roles, responsibilities, and accountability across internal teams and partnersEstablish governance frameworks (steering committees, status reporting, escalation paths)Hold partners accountable to scope, timeline, budget, and quality (SOW adherence) Vendor & System Integrator ManagementServe as the primary point of contact for the NetSuite consulting partnerManage Statements of Work (SOW), change requests, and commercial alignmentMonitor partner performance against SLAs/KPIsChallenge and validate partner recommendations to ensure alignment with business objectivesCoordinate across additional vendors (WMS, EDI, CRM, payment gateways, etc.) Business Process Alignment & OwnershipEnsure business requirements are clearly defined, prioritized, and validatedFacilitate design workshops with SMEs and partner consultants across:

Manufacturing (production, quality, lot/traceability)Distribution (inventory, warehousing, logistics)Promotional/Souvenir business (pricing, rebates, ERP integrations)Drive decisions on configuration vs. customization with scalability in mindBalance standardization with critical business needs Delivery OversightOversee key ERP implementation phases:

Solution designSystem configurationData migrationIntegrationsTesting (SIT/UAT)Validate deliverables prior to business sign-offManage risks, dependencies, and issue resolutionLead cutover planning and go-live readiness Data, Integration & Quality AssuranceEnsure data migration strategy is defined and executed with proper validationOversee integrations between NetSuite and external systems (WMS, EDI, CRM, financial systems)Ensure strong testing strategy and business ownership of UATEnforce data governance and quality standards Change Management & AdoptionPartner with consulting firm on training approach while owning business readinessDevelop communication, training, and adoption strategiesEnsure knowledge transfer from partner to internal teamsLead hypercare and transition to steady-state support Required Qualifications712+ years of ERP project/program management experienceProven experience leading ERP implementations with external system integratorsStrong experience with NetSuite or similar cloud ERP platformsExperience managing vendor contracts, SOWs, and delivery accountabilityDeep understanding of Food & Beverage operations:

Manufacturing (batch processing, compliance, traceability)Distribution and supply chainTrade promotions and pricing Preferred QualificationsNetSuite certifications (SuiteFoundation, ERP Consultant)PMP, PRINCE2, or equivalent certificationExperience in multi-entity or multi-subsidiary environmentsFamiliarity with integrations (WMS, EDI, 3PL, CRM platforms) Key CompetenciesStrong vendor and stakeholder managementAbility to challenge consulting partners constructivelyExecutive-level communication and governance leadershipCommercial acumen (contracts, budgeting, change orders)Cross-functional leadership across business and ITRelentless focus on accountability, delivery, and value realization Success MetricsImplementation partner delivers on scope, timeline, and budgetMinimal scope creep with controlled change managementHigh-quality solution with limited post-go-live reworkSuccessful knowledge transfer and reduced reliance on partnersStrong adoption across all business functions Role Positioning (Critical Distinction)You own the outcome; the partner executes the buildYou validate and challenge; the partner recommends and configuresYou ensure business alignment; the partner ensures system delivery Ideal CandidateA disciplined, results-driven Project Manager who thrives in complex environmentssomeone who can manage partners, drive accountability, and ensure successful ERP delivery while aligning technology with Nassau Candys business goals.#LI-AI1