Program Manager - Work & Asset Management

Benefits:

Competitive compensation Medical, dental, and vision insurance 401(k) retirement savings plan with substantial company match Life and travel insurance Tuition assistance Wellness reimbursement program Paid holidays and vacation What is a Program Manager - Work & Asset Management? The Program Manager, Work & Asset Management owns the work and asset management domain within Central Hudson's Enterprise Transformation Program (ETP) and is accountable for ensuring that platform decisions, build activities, and implementation outcomes deliver measurable improvements in field operations, asset reliability, and operational efficiency. The domain encompasses field service management, work optimization, grid intelligence, and enterprise work and asset management (EWAM). This role serves as the authoritative voice of operations to technical delivery teams and the authoritative voice of the transformation program to operational leadership. What does a Program Manager - Work & Asset Management do? Accountable for the strategy, execution, and ongoing value of the work and asset management transformation Serves as a change agent for the Enterprise Transformation Program by championing adoption of new work management processes and platforms, helping operational teams transition from current-state workflows to target-state capabilities, and reinforcing the case for change at the frontline level Owns the strategy and roadmap for the work and asset management domain across field service management, EWAM, and the broader work management ecosystem, ensuring alignment with work optimization and grid intelligence priorities Defines and prioritizes platform requirements and build activities, balancing operational value, safety considerations, and technical feasibility to deliver outcomes that improve crew productivity and asset performance Validates platform design decisions against operational reality and leads process-to-system mapping across the domain, identifying gaps between current business processes and target-state capabilities and driving their resolution Develops and maintains domain-specific process documentation including current-state and future-state process maps, workflow diagrams, and integration specifications that anchor decision-making across the program Drives cross-functional alignment with project management, technical architecture, and business leadership during platform build, testing, and implementation, removing barriers and resolving conflicts that threaten delivery outcomes Defines and owns the user acceptance testing strategy for platform builds within the domain, ensuring operational requirements are validated before deployment Leads EWAM vendor evaluation and implementation readiness from the business perspective, defining domain-specific requirements, integration specifications, and lessons learned from prior platform deployments Identifies and owns cross-domain integration requirements between work management platforms and adjacent systems (e.g., GIS, SAP, AMI), facilitating working sessions with operational subject matter experts to capture and resolve dependencies Serves as the primary business process liaison between work domain operational leadership and the ETP, defining and tracking key performance indicators that measure platform adoption, operational value realization, and process maturity Ensures compliance with applicable regulations and standards relevant to utility field operations and asset management Provides support for storm restoration efforts What does it take to be a Program Manager - Work & Asset Management?

Required:

Bachelor's degree in Business Administration, Information Systems, Engineering, or a related field and 3+ years of experience in business analysis, business process design, or systems integration within a utility, energy, or similarly complex operational environment. Proven ability to own and drive transformation outcomes from strategy through execution, including roadmap definition, prioritization, and stakeholder alignment Deep working knowledge of work management, field service management, or asset management business processes and supporting technology platforms Demonstrated ability to bridge business and technical stakeholders, translating operational requirements into system specifications and vice versa Strong process orientation with the ability to map, analyze, and redesign business processes in the context of system implementation Experience with business case development, requirements documentation, and user acceptance testing Proficiency with Microsoft Office Suite, including Visio or similar process mapping tools Excellent communication and facilitation skills with the ability to engage and influence stakeholders across operational, technical, and leadership levels Strong analytical mindset with the judgment to make trade-off decisions across competing priorities in service of business outcomes Ability to work independently and lead through influence in a matrixed environment Valid driver's license

Preferred:

Experience in the Energy & Utility industry Experience with field service management platforms (e.g., OverIT, Oracle FSM, IFS, or similar) Familiarity with enterprise work and asset management (EWAM/EAM) platforms and implementation lifecycle Product ownership or product management experience in operational technology platforms Knowledge of utility field operations, crew management, and asset planning processes PMP, CSM, or similar program/product certifications Applications will be accepted until June 5, 2026. This position has a career path which allows for advancement opportunities within a job series. The title and level are commensurate with experience.

Pay range:

$93,200-$171,300 Please go to https://www.cenhud.com/employment. Click the "Search Career Opportunities" button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, creed, color, ethnicity, arrest or conviction record, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, citizenship, genetic information, familial status, marital status, pregnancy-related condition, domestic violence victim status, veteran or military status, or any other characteristic protected by federal, state or local laws. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance employment in individuals who are protected veterans and individuals with disabilities.

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Look to Central Hudson for an environment that fosters teamwork, safety awareness and impeccable customer service. We are committed to educational development, employee satisfaction and a diverse workforce. We also have a strong belief in and long history of promoting from within. Our employees enjoy numerous opportunities for transition and growth throughout their careers. We offer a comprehensive benefits package including competitive compensation, health benefits, 401K plan with substantial company match, tuition assistance, wellness reimbursement, life insurance, and paid holidays and vacation.